Patient Services Coordinator — Referrals & Scheduling

SingHealth Polyclinics

Singapore

On-site

SGD 32,000 - 42,000

Full time

14 days+

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Qualifications

Diploma in any discipline required or preferred.
Healthcare, customer service, or operations experience is advantageous.
Strong communication and interpersonal skills are essential.
Basic computer literacy and willingness to learn clinic systems.
Customer‑oriented with a professional attitude.
Ability to work half-day on Saturdays.
Fresh graduates are welcome to apply.

Responsibilities

Facilitate referrals to Specialist Outpatient Clinics (SOC) and other healthcare services as required.
Coordinate follow-up appointments and patient care arrangements in a timely manner.
Monitor referral status and ensure documentation and follow-up actions are completed.
Maintain accuracy and productivity in a fast-paced environment.
Manage appointment scheduling activities.
Perform data collation, reporting, and maintenance of accurate records.
Provide cross-coverage and operational support for team members when required.

Skills

Communication skills

Interpersonal skills

Customer service

Basic computer literacy

Clinic systems familiarity

Education

Diploma in any discipline

Job description

Company description

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job description

We are seeking a dedicated, proactive, and service-oriented Patient Service Associate Executive (PSAE) to support the smooth operation of clinic services through backend administrative functions. The role involves appointment scheduling, patient follow-up, Specialist Outpatient Clinic (SOC) referral coordination, data collation, and cross-coverage of duties when required. The candidate will also undertake ad hoc assignments as delegated by supervisors.

Key Responsibilities

Referrals & Care Coordination

Facilitate referrals to Specialist Outpatient Clinics (SOC) and other healthcare services as required.
Coordinate follow-up appointments and patient care arrangements in a timely manner.
Monitor referral status and ensure appropriate documentation and follow-up actions are completed.
Ability to maintain accuracy and productivity in a fast-paced environment.

Administrative Support

Manage appointment scheduling activities.
Perform data collation, reporting, and maintenance of accurate records.
Provide cross-coverage and operational support for team members when requires

Requirements

Minimum Diploma in any discipline
Prior experience in healthcare, customer service, or operations is advantageous
Strong communication and interpersonal skills
Basic computer literacy and willingness to learn clinic systems
Customer‑oriented with a positive, professional attitude
Ability to work half-day on Saturdays
Fresh graduates are welcome to apply