Patient Service Officer / Call Centre Officer @ Woodlands South

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service company in Singapore is looking for a Customer Service Representative to handle customer inquiries, manage customer feedback, and perform data entry. Ideal candidates will possess strong interpersonal skills and be proficient in MS Office, particularly Excel. The position involves various shifts including weekends, and offers a competitive salary package with bonuses.

Benefits

Yearly performance bonus

Shift allowances

Qualifications

• Able to work independently as well as in a team.
• Proficient in MS Excel / office.
• Pleasant personality and customer service oriented.

Responsibilities

• Handle customers’ enquiries via various channels.
• Manage fire & emergency protocols.
• Liaise with other departments for enquiries.
• Manage customers’ feedback.
• Make accurate entries to the CRM System and maintain records.
• Participate in trainings, tests, and audits.

Skills

CRM

Customer Service Oriented

Microsoft Office

Customer Experience

Interpersonal Skills

Healthcare Administration

B2B Accurate Data Entry

Tools

CRM Software

Microsoft Excel

Job description

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: $2,100 + $400 (Allowance)
• Yearly performance bonus

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM
• Shift shall be rostered. - With 1 hour of mealtime
• 5-day work week, inclusive of 1 weekend workday
• 2 Off days

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry