Patient Service Associate, KTPH @ Home (2 rotating shifts)

Khoo Teck Puat Hospital; Singapore; On-site; SGD 29,000 - 45,000; Full time

Job summary

Khoo Teck Puat Hospital is seeking an administrative role to manage patient enrolment, financial counselling, and billing, including Vital Sign Monitoring Kits. You will schedule home visits, handle enquiries, and coordinate post-discharge plans with medication delivery and EPIC appointments.

You will guide patients on self-monitoring devices, support Bed Management for tests, and work with doctors and nurses. Daily EPIC monitoring and inventory duties are involved.

Qualifications

• Minimum Diploma holder.
• Relevant working experience preferred.
• Good communication and interpersonal skills.
• Positive attitude, initiative and keenness to learn.
• Proficiency in Microsoft Office and knowledge of statistics.
• Able to perform morning and afternoon shifts.

Responsibilities

• Manage administrative tasks related to patient enrolment including financial counselling/billing and dispensing Vital Sign Monitoring Kits.
• Schedule home/tele visits and handle enquiries from internal and external parties.
• Coordinate post-discharge plans including medication delivery, discharge summaries, and EPIC scheduling.
• Provide guidance on self-monitoring devices, such as blood pressure cuffs.
• Assist with bed management coordination for diagnostic tests or escalations.
• Collaborate with doctors, nurses and therapists on home visit and patient services.
• Perform daily administrative duties including monitoring referrals in EPIC and discharge processing.
• Perform inventory checks on Vital Sign Monitoring Kits.
• Coordinate settlement of discharge issues with nursing; support A&E during exigencies.

Skills

Communication skills

Interpersonal skills

Positive attitude

Initiative

Microsoft Office

Statistics knowledge

Shift flexibility

Education

Diploma holder

Tools

EPIC

Microsoft Office

Job description

MAJOR DUTIES AND RESPONSIBILITIES

A SPECIFIC

• Manage administrative task related to patient enrolment such as performingFinancial Counselling/Onboarding Counselling and billing, including dispensing of Vital Sign Monitoring Kits
• Schedule home/tele visits and handle phone/email/feedback enquiries from internal and external parties
• Coordinate post discharge plans such as collection and arranging of medication delivering, sending of discharge summary to patients, scheduling appointment in EPIC and collection of Vital Sign Monitoring Kit
• Provide guidance and support to patient on self-monitoring devices, including selecting of appropriate blood pressure cuff
• Assist with coordination with Bed Management Unit for patients requiring diagnostic test/further investigation/care escalation
• Collaborate closely with doctors, nurses and therapist on issue relating to home visit and patient services
• Perform daily administrative duties including monitoring the incoming referral list in EPIC and performing actualizing and discharge of patient
• Perform inventory check on Vital Sign Monitoring Kit
• Coordinate on settlement of patients with discharge issues with nursing

B GENERAL

1. Support A & E during exigencies
2. Work in coordination with other service providers and departments in the discharge of duties
3. Support corporate activities and community projects
4. Embrace continuous improvement by suggesting improvement and refining work performance on a daily basis
5. Assist in other administrative duties as assigned

JOB REQUIREMENTS

A Education, Training and Experience

• Minimum Diploma Holder
• Relevant working experience is preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learn
• Proficiency in Microsoft office and knowledge of statistics
• Able to perform morning and afternoon shifts

B Abnormal Physical Working Condition

• Be able to respond to emergency recall depending on exigencies of services