Patient Service Associate (Healthcare Front Desk, Patient Registration, Training Provided) #HDC1

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Structured training

Healthcare sector—meaningful work

MRT-accessible location

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Patient Service Associate to be the first point of contact for patients, handling registration, appointment support, and a caring patient experience with comprehensive training provided.

You will greet and register patients at the front desk, verify details in the clinic system, manage appointments, handle billing, and coordinate with doctors and staff to ensure smooth patient flow.

Qualifications

• Customer service experience or healthcare administration is an advantage.
• Proficient in Microsoft Office.
• Meticulous with strong attention to detail.
• Courteous and patient-focused with a service mindset.
• Strong stakeholder engagement skills.

Responsibilities

• Greet and register patients at the front desk.
• Verify patient particulars and update records in the clinic system.
• Schedule, confirm and reschedule appointments.
• Handle billing, payment collection and issue receipts.
• Answer enquiries by phone, email and in person.
• Prepare and file patient documents and records.
• Coordinate with doctors, nurses and clinic staff on patient flow.
• Handle patient feedback and elevate issues promptly.
• Maintain a clean and organised reception area.
• Support administrative tasks as assigned.

Skills

Customer service

Healthcare admin

Microsoft Office

Attention to detail

Stakeholder engagement

Calm under pressure

Education

A-Level / Diploma

Job description

A leading healthcare provider is looking for a Patient Service Associate to be the first point of contact for patients. You will register patients, support appointments and ensure a smooth, caring patient experience, with full training provided.

What You'll Be Doing

• Greet and register patients accurately at the front desk
• Verify patient particulars and update records in the clinic system
• Schedule, confirm and reschedule appointments
• Handle billing, payment collection and issue receipts
• Answer enquiries by phone, email and in person
• Prepare and file patient documents and records
• Coordinate with doctors, nurses and clinic staff on patient flow
• Handle patient feedback and elevate issues promptly
• Maintain a clean and organised reception area
• Support administrative tasks as assigned

What You'll Bring

• A-Level, Diploma or equivalent qualification and above
• Experience in customer service or healthcare administration is an advantage, full training provided
• Proficient in Microsoft Office
• Meticulous with strong attention to detail
• Courteous and patient-focused, with a service mindset
• Strong stakeholder engagement skills
• Able to remain calm and organised during busy periods
• Team player with a positive attitude

What's In It For You

• Structured training and onboarding
• Meaningful work in the healthcare sector
• Accessible location near MRT