Patient Service Associate Executive, Radiology

Sengkang General Hospital; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A healthcare institution in Singapore is seeking a dedicated customer service professional. You will ensure the smooth operation of the department by performing registration, appointment scheduling, cashiering, and addressing patient inquiries. The role involves coaching new staff and participating in quality improvement activities. Candidates should hold a diploma with at least 2 years of experience in healthcare, hospitality, or customer service and be proficient in MS Office. Excellent communication and interpersonal skills are essential.

Qualifications

• At least 2 years of relevant experience in healthcare, hospitality, or customer service.
• Proficient in MS Office applications.
• Experience in supervision and mentoring of staff is a plus.

Responsibilities

• Deliver professional customer service for department operations.
• Perform registration, appointment scheduling, cashiering, and patient inquiries.
• Coach and guide new staff on workflows.

Skills

Customer-oriented

Good communication skills

Interpersonal skills

Proficient in MS Office

Supervision and mentoring experience

Education

Diploma in relevant field

Job description

You will deliver professional and excellent customer service to support the smooth operation of the department. You will perform frontline duties involving registration, appointment scheduling, cashiering, financial counselling and patient requests or enquires. You will also reconcile the counter collections and ensure timely submission of reports to the Business Office. In addition, you will coach and guide new staff on department workflows and processes as well as participate in quality improvement activities.

Requirements

• Diploma with at least 2 years’ relevant experience in healthcare, hospitality or customer service industry
• Proficient in MS Office applications
• Customer-oriented with good communication and interpersonal skills
• Experience in supervision and mentoring of staff will be advantageous