Patient Service Associate, Cardiac Clinics

NATIONAL HEART CENTRE OF SINGAPORE PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

The National Heart Centre Singapore PTE LTD is seeking a frontline staff member to manage registration, appointment scheduling and payment collection, ensuring smooth patient flow in the clinic.

You will provide support to doctors, radiographers and patients in consultation and scan rooms, perform basic patient assessments, transfer patients to scanner tables, and coordinate test/procedure bookings with preparation briefings.

Qualifications

• Diploma or certificate in clinic practice/healthcare admin.
• Proficient in Microsoft Office applications.
• Strong communication and interpersonal skills.

Responsibilities

• Handle registration, appointment scheduling and payment collection.
• Assist doctors, radiographers and patients in consultation and scan rooms.
• Liaise with departments on patient appointments for tests/procedures.
• Brief patients on the preparation needed prior to tests/procedures.

Skills

Communication skills

Language skills

Education

Diploma / O/N/A Level or Certificate in Clinic Practice/Healthcare Admin

Tools

Microsoft Office

Job description

You will perform frontline duties in the area of registration, appointment scheduling and payment collection, and provide support to service improvement initiatives/projects to ensure smooth and efficient patient flow in the clinic.

You are required to handle patient service duties such as providing assistance to doctors, radiographers and patients in the consultation and scan rooms, conducting basic patient assessments, transfer of patients to the scanner table, liaising with various departments on patients' appointments for tests/procedures, and briefing patients on the preparation needed prior to their tests/procedures.

Job Requirements

• A general Diploma, GCE 'O'/'N'/'A' Level or Certificate in Clinic Practice/Healthcare (Administrative Support) or its equivalent
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Ability to speak a second language or dialect(s) would be an advantage (to liaise with non-English speaking patients)