Patient Service Associate, NUHS Diagnostics (Contract/Permanent)*

National University Health System; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

National University Health System is seeking a Patient Service Associate to handle frontline counter services for NUHS Diagnostics Clinics. You will check patient service requirements, manage queues, assist with appointment bookings, and provide administrative support to medical technologists and radiographers.

You will verify patient identifiers, schedule appointments, register mammogram patients via the Breast Screen Singapore portal, and handle payments and Medisave transactions.

Qualifications

• GCE A Level/ O Level / NITEC qualification.
• Service-oriented and patient-focused.
• Proactive and resilient with the ability to work independently and in a team.
• Ability to multi-task and work in a fast-paced environment.
• Good writing, interpersonal and communication skills.
• Aspire for service excellence and process improvements.

Responsibilities

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters.
• Ensure patient identifiers (NRIC & Name) are verified for registration and tests ordered by doctors.
• Accurate appointment scheduling / registration for mammogram patients via BSS portal.
• Registration of mammogram patients via BSS portal and update of patient details.
• Communicate instructions to patients prior to procedures and chaperone as needed.
• Handle enquiries and provide prompt and courteous service to internal and external customers.
• Responsible for payment collection when cashier duties apply and reconcile end-of-day sales.
• Ensure Medisave forms and transactions are captured accurately in EASIPOS.
• Apply promotions and discounts and validate using EASIPOS.
• Support administrative functions to the centre in-charge including dispatching reports and records.
• Perform duties as assigned by reporting officer and meet KPIs.
• Follow policy/SOP and assist with patient relations.

Skills

Service oriented

Patient focused

Multi-tasking

Communication skills

Team work

Education

GCE A-level / O-level / NITEC

Job description

Patient Service Associates (PSA) provide frontline counter services to patients. The PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)