Patient Service Associate

Breast Friend Surgery & Wellness Pte Ltd; Singapore; On-site; SGD 17,000 - 25,000; Part time

Job summary

Breast Friend Surgery & Wellness Pte Ltd is hiring a part-time on-site Clinic Administrative Assistant for St Anne's Mother & Child Centre, Mount Alvernia Hospital. You will manage enquiries, book appointments, coordinate with radiology, theatre and pathology, and assist with insurance paperwork.

The role runs 10am–3pm, five weekdays. English proficiency is required; Mandarin/Malay/Bahasa abilities are an asset to support diverse patients.

Qualifications

• Proficiency in English is required.
• Experience in healthcare is preferred but not essential.

Responsibilities

• Respond to patient enquiries promptly to provide clear and accurate information
• Schedule and manage patient appointments efficiently to optimize clinic workflow
• Coordinate with departments such as radiology, operating theatre, and pathology to ensure smooth patient care processes
• Handle care and dispatch of specimens accurately to support diagnostic procedures
• Process patient payments and manage administrative paperwork related to insurance claims
• Use basic IT tools such as WhatsApp, PDF files, and email to communicate and manage information
• Collaborate effectively with team members to maintain a supportive and organized clinic environment
• Maintain attention to detail in all tasks to ensure accuracy and compliance with clinic procedures

Job description

About the role

This part-time on-site role at St Anne's Mother & Child Centre, Mount Alvernia Hospital, involves supporting patient care through managing enquiries, booking appointments, coordinating with departments, handling specimens, processing payments, and completing insurance paperwork.

Work time: 10am-3pm (5 hour per day on weekdays only)

Key responsibilities

• Respond to patient enquiries promptly to provide clear and accurate information

• Schedule and manage patient appointments efficiently to optimize clinic workflow

• Coordinate with departments such as radiology, operating theatre, and pathology to ensure smooth patient care processes

• Handle care and dispatch of specimens accurately to support diagnostic procedures

• Process patient payments and manage administrative paperwork related to insurance claims

• Use basic IT tools such as WhatsApp, PDF files, and email to communicate and manage information

• Collaborate effectively with team members to maintain a supportive and organized clinic environment

• Maintain attention to detail in all tasks to ensure accuracy and compliance with clinic procedures

About you

• Prior experience working in a healthcare setting preferred, but not essential

• Proficiency in English is a must

• Ideal to have a second language: Mandarin-language, Malay-language, or Bahasa to support communication with diverse patient groups