Patient Service Assistant (BMU-ES) (3 rotating shifts)

Institute of Mental Health; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Institute of Mental Health in Singapore seeks a Patient Service Assistant (BMU-ES) to support the Bed Management Unit and Emergency Services with administrative, clerical and logistical tasks. You will handle counter services, registration, appointments, cash collection, and admissions, while aiding bed assignments and report generation.

The role requires 1 year in healthcare, strong English/Mandarin or Malay communication, and proficiency in MS Office.

Qualifications

• Diploma holder or GCE ‘O’ Level.
• Minimum 1 year of working experience, preferably in healthcare.
• Fluent in English and/or Mandarin, Malay, or common dialect.
• Proficient in Microsoft Office applications.
• Able to commit to 3 rotating shifts (7am–2:45pm, 1:45pm–9:30pm, 9pm–7:30am) including long shifts.

Responsibilities

• Perform patient registration, financial counselling, billing and appointment scheduling.
• Monitor bed availability and assign beds for admissions based on patient needs and acuity.
• Foster strong relationships with nursing teams and stakeholders to resolve bed assignment challenges.
• Provide operational and logistical support including purchasing and maintaining office inventory.

Skills

Service-oriented

Interpersonal skills

Problem solving

Teamwork

Attention to detail

Education

Diploma / O-level

Tools

MS Office

Job description

Position:Patient Service Assistant (BMU-ES)(3rotating shifts)

Department:Department of Emergency and Crisis Care

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description:

The Patient Service Associate (PSA)is responsible forassistingthe Bed Management Unit (BMU) and Emergency Services (ES) with administrative,clericaland logistical duties. This includes, butisnot limited to, providing efficient counter services such as registration, appointment making, cash collection, financialcounsellingand admission etc., as well as backend operations such as bed assignment and allocation, and report generation.

Job Responsibilities:

1. Perform registration, financial counselling, billing and appointment scheduling for patients.

2. Monitor bed availability and perform bed assignment for admissions based on patient needs and acuity.

3. Foster strong relationships with nursing teams and other stakeholders to resolve bed assignment challenges.

4. Provide operational and logistical support for the department, such as the purchasing and maintenance of office inventory.

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others

1. Strong interpersonal, communication and negotiation skills

1. Strong logical and problem-solving skills, with effective decision-making under pressure

1. Exhibit positive service delivery and teamwork

2. Meticulous and adaptable

Educational and Professional Requirements

1. Diploma holder/ GCE ‘O’ Level

1. Minimum 1 year of working experience, preferably in healthcare

1. Fluent in English and/ or Mandarin, Malay, or common dialect

1. Proficient in Microsoft Office applications

1. Able to commit to 3 rotating shifts (7am to 2.45pm / 1.45pm to 9.30pm / 9pm to 7.30am (next day) ) Long shift (7am to 7pm / 9am to 9pm)

   If there is no night shift scheduled for the week, one long shift will be assigned to fulfil the weekly working hours. Night shifts are approximately 10 hours.

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled inBuangkokGreen Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL ResidencyProgrammeand collaborations with local academic institutions.