Patient Experience & Operations Coordinator

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. is hiring for a hospital admin assistant to register patients, collect deposits, and coordinate billing and admissions.

You will counsel patients on care and financing, manage movements between clinics and wards, and ensure accurate data in hospital systems. sucesso The role requires teamwork, strong computer skills, and a courteous, service-oriented approach to patients and stakeholders, with opportunities to work across multiple departments in a

Qualifications

• Minimum GCE N/O-Level qualification.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient with Microsoft Office and computer skills.
• Positive, compassionate, service-oriented attitude when interacting with patients.

Responsibilities

• Register patients and ensure accurate entry of patient, financial, and guarantor information.
• Provide financial counselling on care, accommodation, billing, and financing arrangements.
• Collect deposits and process billing, settlements, claims, refunds, and adjustments.
• Generate Letters of Guarantee for private medical insurance schemes.
• Manage patient wait times and provide timely updates to improve service experience.
• Welcome patients and visitors and direct enquiries to appropriate departments.
• Coordinate with clinics, wards, and operating theatres regarding patient movements.
• Support admission, discharge, transfer, and ward conversion processes.
• Maintain and update patient records in hospital systems.
• Arrange discharge appointments and conduct appointment tracing.
• Prepare daily ward statistics and verify accommodation records.
• Coordinate porter services, medication collection, and patient refreshments.
• Prepare ward admission lists and related documentation for admissions.
• Extract and review patient information from EMR systems to support care requirements.
• Assign beds according to clinical and operational needs.
• Review patient case records to facilitate care coordination.
• Liaise with internal departments regarding medications and appointments.
• Schedule clinic reviews and related assessments.

Skills

Multitasking

Microsoft Office

Team player

Customer service

Education

GCE N/O-Level

Tools

EMR system

Job description

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. is hiring for a hospital admin assistant to register patients, collect deposits, and coordinate billing and admissions.

You will counsel patients on care and financing, manage movements between clinics and wards, and ensure accurate data in hospital systems. sucesso The role requires teamwork, strong computer skills, and a courteous, service-oriented approach to patients and stakeholders, with opportunities to work across multiple departments in a