Patient Experience Leader - Private & VIP Liaison

National Dental Centre Singapore; Singapore; Vor Ort; SGD 48.000 - 72.000; Vollzeit

Zusammenfassung

National Dental Centre Singapore is seeking an Executive to establish and implement systems for the Patient Liaison Service (PLS) unit, focusing on non-resident and private patient experiences, VIP/CIP management, and seamless coordination with primary care partners.

The role demands strong organisational skills, the ability to work independently, and a proactive mindset to drive continuous service improvements for patients, clinicians, and administrators.

Qualifikationen

• Degree in Hospitality / Business Administration or equivalent.
• At least 2 years of relevant healthcare experience.
• Good interpersonal and people skills.
• Self-starter and able to work independently.
• Highly organized with strong attention to detail.
• Good problem-solver.
• Experience leading a team is advantageous.

Aufgaben

• Oversee end-to-end journey management for non-resident, private, and VVIP/VIP/CIP patients.
• Oversee the right-siting of patients to primary care partners.
• Develop and maintain service standards for the team to ensure excellent service quality.
• Develop and maintain collaterals, work instructions, and SOPs.
• Coordinate with SingHealth partners for engagement sessions.
• Introduce continuous improvement initiatives to create a smooth and excellent experience for patients, clinicians, and administrators.
• Work with stakeholders to identify and develop value propositions.

Kenntnisse

Interpersonal skills

Self-starter

Highly organized

Attention to detail

Problem solving

Team leadership

Ausbildung

Hospitality/Business Admin degree

Jobbeschreibung

NDCS is seeking an Executive to establish and implement systems and processes for the Patient Liaison Service (PLS) unit. This role aims to elevate patient and stakeholder experiences by improving the end-to-end facilitation of non-resident and private patient appointments, managing VVIP/VIP/CIP patients, right-siting patients to primary care, and leading the PLS team in providing excellent service quality.

Responsibilities

• Oversee and operationalize the end-to-end journey management for non-resident, private, and VVIP/VIP/CIP patients, including appointment and financial-related processes.
• Oversee and operationalize the right-siting of patients to primary care partners.
• Develop and maintain service standards for the team to ensure excellent service quality.
• Develop and maintain collaterals, work instructions, and SOPs.
• Coordinate with SingHealth partners for engagement sessions.
• Introduce continuous improvement initiatives to create a smooth and excellent experience for patients, clinicians, and administrators.
• Work with stakeholders to identify and develop value propositions.
  
  

Requirements

• Degree in Hospitality / Business Administration or equivalent
• 2 years of relevant working experience preferably in Healthcare setting
• Good interpersonal and people skills
• Self-starter and able to work independently
• Highly organised, attention to detail
• Good problem-solver
• Experience with leading a team will be advantageous