Patient Care Journey Navigator

Raffles Medical Group; Singapore; Sur place; SGD 33 000 - 47 000; Plein temps

Résumé du poste

Raffles Medical Group is seeking a Care Coordinator to support patients across our clinics and wider network, coordinating appointments, referrals and follow-up care to ensure a seamless patient journey and a positive experience.

You will liaise with patients, doctors and clinics, track outstanding investigations and follow-ups, conduct recall activities for health screening, and maintain accurate records while assisting clinic operations.

Qualifications

• Diploma or equivalent educational qualification.
• Strong communication and interpersonal skills.
• Proficient in English; additional languages advantageous.
• Organised with ability to manage multiple follow-ups.

Responsabilités

• Coordinate and monitor patients' care journeys, including appointments, investigations, referrals and follow-up care.
• Liaise with patients, doctors, clinics, hospitals and other healthcare providers to facilitate timely care and follow-up.
• Track outstanding investigations, referrals and abnormal screening findings, and coordinate the necessary follow-up actions.
• Conduct patient recall and engagement activities for health screening, Healthier SG and other healthcare services.
• Provide patients with information and guidance on healthcare services, care pathways and recommended follow-up plans.
• Address patient enquiries and concerns and support service recovery where required.
• Maintain accurate patient records, tracking information and care coordination documentation.
• Support clinic operations, patient registration and administrative duties when required.

Connaissances

Communication skills

Patient-focused

Time management

Healthcare experience

Formation

Diploma or equivalent

Description du poste

Raffles Medical Group is seeking a Care Coordinator to support patients across our clinics and wider network, coordinating appointments, referrals and follow-up care to ensure a seamless patient journey and a positive experience.

You will liaise with patients, doctors and clinics, track outstanding investigations and follow-ups, conduct recall activities for health screening, and maintain accurate records while assisting clinic operations.