Student Well-being & Behavioural Support Officer

HORIZON MANPOWER SERVICES PTE. LTD.; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Tao Nan School seeks a Student Well-being & Behavioural Support Officer to provide emotional, social and behavioural support to primary students needing guidance. You will deliver individual support, monitor well-being, assist with crises, and work with staff, parents and external agencies.

The role emphasizes empathy, confidentiality, and collaboration with Year Heads, Counsellors and the Discipline Mistress to foster a safe learning environment.

Qualifications

• Diploma in Counselling, Psychology, Social Work, Education or related discipline.
• Strong empathy and interpersonal skills.
• Good communication and active listening skills.
• Able to remain calm and composed handling challenging student situations.
• Maintain confidentiality and exercise sound judgement.

Responsibilities

• Provide first-line support to students.
• Provide one-to-one pastoral support to students experiencing anxiety or distress.
• Use active listening, de-escalation strategies to manage situations.
• Build trusting relationships and maintain a safe, confidential environment.
• Promote positive coping strategies and resilience.
• Identify and monitor at-risk students and conduct regular check-ins.
• Collaborate with Year Heads, School Counsellors and Discipline Mistress.
• Maintain accurate confidential records of incidents and progress.
• Respond promptly to crises and provide immediate emotional support.
• Plan and support SEL and peer-support programmes.
• Engage with parents/guardians and coordinate with external agencies when needed.

Skills

Empathy

Interpersonal skills

Active listening

Calm under pressure

Confidentiality

Conflict resolution

Education

Diploma in Counselling, Psychology, Social Work, Education or related discipline

Job description

School: Tao Nan School
Location: 49 Marine Crescent, Singapore 449761
Employment Type: Full-Time Contract
Contract Period: 1 Jan 2027 (or after issuance of LOA, as confirmed) - 31 Dec 2027
Option to Extend: 12 months

Working Hours

• Monday-Friday: 7:15 AM - 2:45 PM, inclusive of 1-hour lunch break
• Additional hours may be required if students need support beyond normal working hours. Such hours will be paid at the applicable hourly rate.
• No service required on Saturdays, Sundays, gazetted public holidays and school holidays, unless otherwise required by the school.

Job Summary

The Student Well-being & Behavioural Support Officer will provide emotional, social and behavioural support to primary school students who require additional guidance. The role will provide individual student support, monitor student well-being, assist with crisis intervention, support preventive programmes and work closely with school staff, parents and relevant external agencies.

Key Responsibilities

Student Emotional & Behavioural Support

• Provide first-line support to students.
• Provide one-to-one pastoral support to students experiencing anxiety, distress, withdrawal or emotional difficulties.
• Use active listening, restorative practices and de-escalation strategies to manage challenging situations.
• Build trusting relationships and provide a safe and confidential environment for students.
• Promote positive coping strategies, emotional regulation and resilience.

Case Management & Well-being Monitoring

• Identify, monitor and support students who may be vulnerable or at risk due to mental health, social or family-related concerns.
• Conduct regular check-ins with students and monitor changes in behaviour, attendance and well-being.
• Work collaboratively with Year Heads, School Counsellors and the Discipline Mistress.
• Maintain accurate and confidential records of incidents, interventions and student progress.

Safeguarding & Crisis Intervention

• Respond promptly to emotional breakdowns, conflicts and aggressive behaviour.
• Apply appropriate de-escalation strategies while prioritising the safety and well-being of students.
• Provide immediate emotional support and help stabilise students during crisis situations.

Preventive & Well-being Programmes

• Plan, conduct or support Social-Emotional Learning (SEL) and peer-support initiatives.
• Support early intervention efforts to prevent escalation of emotional or behavioural concerns.
• Encourage positive peer relationships and connectedness.

Family & Stakeholder Engagement

• Communicate sensitively with parents/guardians regarding student well-being and behavioural concerns when required.
• Coordinate with external agencies, including social services and mental health professionals, when additional support is required.

Qualifications

• Diploma in Counselling, Psychology, Social Work, Education or a related discipline.
• Strong empathy and interpersonal skills.
• Good communication and active listening skills.
• Able to remain calm, patient and composed when handling challenging student situations.
• Basic conflict resolution and behaviour management skills.
• Able to maintain confidentiality and exercise sound judgement.

Experience

Candidates should have either:

• 2 years of experience in primary school student well-being, pastoral care or behavioural support programmes; OR
• 2 years of experience/exposure in counselling, mentoring or guiding primary school students with social-emotional needs.