Part-Time Customer Service & Warranty Operations Executive

BRIXX DERMA; Singapore; Híbrido; SGD 25.000 - 39.000; A tiempo parcial

Descripción de la vacante

Brixx Derma is seeking a customer operations associate in Singapore. You will handle messages and warranty cases for 2–3 hours daily, 6 days a week, with one fixed rest day. Most work is remote, with a weekly warehouse visit to AMK/Bishan to receive returns and run QC checks.

You may assist events like livestreams or pop-ups and support multiple platforms including TikTok Shop, Shopee, and our website.

Formación

• 1–2 years of experience in operations, customer service or e‑commerce support.
• Highly organised and dependable; follow cases through to the end.
• Clear, friendly written English; Mandarin a plus.
• Calm and patient with unhappy customers.
• Experience with TikTok Shop, Shopee or Shopify seller centres is a plus.
• Able to commit 2–3 hours a day, 6 days a week including weekends, plus a fixed weekly warehouse visit.

Responsabilidades

• Reply to customer enquiries across TikTok Shop, Shopee, our website and email within 12-hour windows.
• Answer product questions and troubleshoot device issues.
• Resolve order issues such as missing or wrong items, delays and damaged parcels.
• Assess warranty claims, send return instructions and track devices.
• Run QC checks on returned devices at the warehouse and arrange exchanges.
• Keep the case log up to date until every case is closed.
• Maintain reply templates and flag recurring issues to management.

Conocimientos

Operations experience

Customer service

E-commerce support

Organised and dependable

Written English

Herramientas

TikTok Shop

Shopee Seller Center

Shopify

Descripción del empleo

About Brixx Derma

At Brixx Derma, we see aftersales service as part of the product, not an afterthought. We're a Singapore-born beauty-tech brand developing clinically inspired facial devices and professional-grade skincare, sold through TikTok Shop, Shopee, our own store and creator livestreams. When a customer invests in one of our devices, they expect responsive answers and a hassle-free warranty process. We're looking for someone who takes pride in delivering both.

The role

You'll handle customer messages and warranty cases for 2-3 hours a day, 6 days a week, with one fixed rest day. Most of the work is remote, at times that suit you within our reply windows. Once a week, on a fixed day, you'll go to our fulfilment warehouse in the AMK/Bishan area to receive returned devices, run quality checks and arrange exchanges. You may also make up to 2 extra visits a month when volume or urgent cases require it. Occasionally, you'll support events such as livestreams or pop-ups.

What you'll do

• Reply to customer enquiries across TikTok Shop, Shopee, our website and email within each platform's 12-hour response window, including weekends.
• Answer product questions and troubleshoot device issues.
• Resolve order issues such as missing or wrong items, delivery delays and damaged parcels.
• Assess warranty claims, send return instructions and track returned devices.
• Run QC checks on returned devices at the warehouse and arrange exchanges.
• Keep the case log up to date so every case is tracked until it's closed.
• Maintain our reply templates and flag recurring product or delivery issues to management.

What we're looking for

• 1-2 years of experience in operations, customer service or e-commerce support.
• Highly organised and dependable. You follow cases through to the end without reminders.
• Clear, friendly written English. Mandarin is a plus.
• Calm and patient with unhappy customers.
• Experience with TikTok Shop, Shopee or Shopify seller centres is a plus.
• Able to commit 2-3 hours a day, 6 days a week including weekends, plus one fixed weekly visit to our AMK/Bishan warehouse.
• Flexible for occasional events.