Ovation Field Service Engineer (PWS)

EMERSON ASIA PACIFIC PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking an experienced Service Engineer to lead service projects and supervise teams for project execution. The ideal candidate should have at least 8 years of experience in service engineering related to Process Control Automation and a degree in engineering. Strong communication skills and project management expertise are essential for achieving customer satisfaction and meeting project objectives. Frequent travel within Southeast Asia is expected for site visits and customer liaison.

Qualifications

• Minimum 8 years in a Service engineering role with 12 years in Process Control Automation.
• Fluent in spoken and written English.
• Basic engineering and instrumentation knowledge is required.

Responsibilities

• Lead service project and supervise a team for effective execution.
• Manage service assignment in compliance with company standards.
• Prepare service-related reports and achieve customer satisfaction.
• Deliver and close service projects within budget and schedule.
• Support sales team on project pursuits.

Skills

Control Automation products knowledge

Project management

Customer communication

Supervision skills

Interpersonal skills

Education

Degree/Diploma in Engineering (Automation, Instrumentation)

Job description

Factor I: Accountability

1. Lead service project and supervise a team to carry out site execution and ensure effective and efficient management and implementation of site projects assigned to the group.
2. Manage and implement service assignment in compliance with company standard procedures and process.
3. Prepare service‑related reports for customer and internal reporting.
4. Achieve and improve customer satisfaction.
5. Deliver and close Service projects within customer expected schedule and within project budget.
6. Manage and supervise contractors and vendors to achieve project objectives in timely and cost‑effective manner.
7. Active change order management and pursue project variation orders to improve profit margin.
8. Perform all the tests as per the FAT procedure on DCS and Excitation system independently.
9. Control and monitor project site execution progress and performance.
10. Perform service operation tasks and duties as assigned by LSS Manager.
11. Support and collaborate with Sales team on project pursuits.
12. Remotely support customers and Service colleagues for DCS or Excitation system troubleshooting.

Scope Data

• Operate in Southeast Asia region and AP region if required.
• Extensive interaction with customers, contractors, vendors, and inter‑company coordination.

Factor II: Knowledge and Skills

• Degree/Diploma in an engineering discipline (Automation, Instrumentation).
• Strong technical knowledge of Control Automation products and solutions especially DCS (OVATION) and PLCs.
• Fluent in English (spoken and written) and an excellent communicator.
• Experience (minimum required) – Minimum 8 years as Service engineering role with 12 years working experience in Process Control Automation.
• Good knowledge in power plant, process controls and excitation systems.
• Good supervision skills.
• Good teamwork, interpersonal skills.
• Basic engineering and instrumentation knowledge and experience required.
• Frequent travels within SEA region are expected.
• Liaise with customers of different cultures in SEA and World regions.
• Understanding and application of products.
• Provide effective communication within Emerson and with local representatives and customers.
• Strong customer focus and understanding customer’s requirements.

Factor III: Supervision

• Site installation and commissioning supervision and provide guidance to Service engineers, technicians, customers, and representatives.

Factor IV: Relationships

• Reports to LSS Manager.
• Supervision of Service technicians.

Other Remarks

• Requires more than 85% travel.