Outlet Operations Lead — Service, Safety & Growth

STUFF'D VENTURES PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Annual Bonus (Up to 2 months' Salary)

Guaranteed Annual Increment

Staff meal benefits

Career progression opportunities

Study grants sponsorship

Language learning sponsorship (English

Job summary

Stuff'd is seeking a Management Executive to oversee daily operations, drive financial excellence, and uphold high hospitality standards at our Singapore outlets. The role requires strong leadership to ensure customer satisfaction and profitability, with responsibilities spanning operations, safety, inventory, and team management.

The ideal candidate can manage cross-functional tasks, coordinate with Area Manager, and drive improvements across outlets.

Qualifications

• Experience in hospitality operations and team leadership.
• Strong focus on safety, cleanliness, quality and efficiency.

Responsibilities

• Uphold safety, cleanliness, quality, and efficiency to meet hospitality standards.
• Oversee inventory requisitions and receiving to minimize waste.
• Lead the team through changes to boost outlet performance.
• Ensure equipment functionality and proactive maintenance.
• Manage customer experiences across platforms and encourage reviews.
• Provide feedback to Area Manager on activities and opportunities.
• Enforce food safety audits and FIFO/FEFO guidelines.
• Forecast resources and schedule weekly manpower.
• Conduct on-site training for new employees.
• Lead, motivate, and develop team members toward targets.

Skills

Leadership

Operations

Inventory

Customer Service

People Management

Job description

Stuff'd is seeking a Management Executive to oversee daily operations, drive financial excellence, and uphold high hospitality standards at our Singapore outlets. The role requires strong leadership to ensure customer satisfaction and profitability, with responsibilities spanning operations, safety, inventory, and team management.

The ideal candidate can manage cross-functional tasks, coordinate with Area Manager, and drive improvements across outlets.