Outlet Manager: Lead Pre-Open Prep, Ops & Team

TYSON JAY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Tyson Jay Management Pte Ltd in Singapore is seeking a hands-on store operations leader to take responsibility for a food retail outlet, combining daily operations, people management and sales with opportunities to contribute to pre-opening preparation and day-to-day commercial decisions.

You will recruit and supervise the team, manage shifts, cash handling and stock, ensure food safety, monitor quality, and drive customer service, promotions and product mix to meet targets.

Qualifications

• 3–6 years of F&B or food retail operations experience, including at least 1–2 years supervising a team; bakery or department-store concession experience is strongly preferred.
• Valid Food Hygiene certification, or willingness to obtain it immediately, with familiarity with SFA requirements and readiness to handle counter work and baking or product finishing.
• Strong Excel or Google Sheets skills to maintain sales and stock trackers independently; inventory planning or import logistics experience is an advantage.
• Able to work retail shifts, weekends, public holidays and extended hours during peak periods; experience supporting store openings or team build-outs is helpful.

Responsibilities

• Support pre-opening preparations and manage daily outlet operations, including opening and closing, cash handling, POS controls and sales reconciliation.
• Recruit, train, roster and supervise the store team, maintain attendance and payroll inputs, and manage staffing costs within budget.
• Plan baking and product‑finishing schedules around demand, maintain consistent quality and presentation, and support counter duties when required.
• Maintain food safety and hygiene standards, licensing documentation and audit readiness, while monitoring expiry dates and reducing wastage.
• Lead customer service, resolve complaints and product concerns, oversee refunds and pre‑orders, and coach staff on product knowledge.
• Forecast stock requirements, place replenishment orders and maintain accurate product and packaging inventories for normal and peak trading periods.
• Coordinate with venue management on reporting and promotional requirements, and deliver campaigns, seasonal launches and temporary sales events.
• Track sales, stock and waste using spreadsheets, report performance against targets, and recommend improvements to pricing, promotions and product mix.

Skills

F&B operations

People management

Team leadership

Operations planning

Tools

Excel/Sheets

Job description

Tyson Jay Management Pte Ltd in Singapore is seeking a hands-on store operations leader to take responsibility for a food retail outlet, combining daily operations, people management and sales with opportunities to contribute to pre-opening preparation and day-to-day commercial decisions.

You will recruit and supervise the team, manage shifts, cash handling and stock, ensure food safety, monitor quality, and drive customer service, promotions and product mix to meet targets.