OUTLET MANAGER

L-GLOBAL CONSULTANT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

L-GLOBAL CONSULTANT PTE. LTD. is seeking an Outlet Operations role in Singapore to oversee daily operations and ensure efficient service.

You will work closely with the Area Manager on strategic planning and drive cost-effective plans to meet outlet goals. The position requires coordinating recruitment, scheduling and training, maintaining inventory controls, and ensuring compliance with hygiene, safety, and company standards.

Responsibilities

• Oversee daily outlet operations for efficiency and smooth service.
• Collaborate with Area Manager on strategic planning and operations.
• Develop cost-efficient operation plans to meet outlet goals.
• Discuss and implement ideas with Area Manager to achieve sales targets.
• Ensure hygiene, cleanliness and workplace safety compliance.
• Maintain regulatory compliance including sales reporting, cash handling, and inventory controls.
• Train and retain staff; provide feedback on performance and conduct.
• Monitor staff performance and address tardiness and policy violations.
• Assist Area Manager with recruitment and staff scheduling.
• Manage inventory levels and train staff in ordering procedures.
• Ensure prompt, high-quality service to satisfy customers.
• Represent the company in addressing customer complaints professionally in-store.
• Assist with maintenance issues for outlets as needed.

Job description

• Oversee and perform the daily operations of the outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve the outlet’s goals
• Discuss ideas with the Area Manager to achieve sales targets, assist Area Manager with the implementation of ideas and motivate outlet staff to achieve sales target
• Ensure outlet compliance to all company and authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management, marketing displays and inventory controls
• Train and retain outlet staff, provide feedback to the Area Manager on work performance and disciplinary issues
• Monitor outlet staff and advise on disciplinary problems such as tardiness and non-adherence to the company’s standards
• Assist the Area Manager with recruitment and scheduling
• Manage inventory levels and train staff with regard to ordering
• Ensure good and prompt service to satisfy customers' needs
• Represent the company to address customer’s complaints and feedback professionally in-store
• Assist the Area Manager with regard to maintenance issues for respective outlets