Area Supervisor

MYT F&B Holdings Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

MYT F&B Holdings Pte Ltd in Singapore is seeking an operations supervisor to oversee day-to-day outlet activities, ensure smooth running of opening/closing, cleanliness, food quality and service standards.

You will coach staff, monitor stocks, apply SOPs, conduct audits, report issues to the Area Manager and provide updates on performance and corrective actions.

Responsibilities

• Visit assigned outlets regularly and ensure day-to-day operations run smoothly.
• Check opening/closing procedures, cleanliness, food quality, portioning and service standards.
• Conduct spot checks on stock, wastage, expiry dates, FIFO and storage.
• Ensure staff follow company SOPs and recipes.
• Check staff grooming, punctuality, attendance and deployment.
• Support Outlet Leaders during peak periods and manpower shortages.
• Identify operational problems and rectify them immediately where possible.
• Escalate major issues to the Area Manager promptly.
• Coach Outlet Leaders and junior staff on operational standards.
• Check customer feedback and ensure complaints are followed up.
• Conduct outlet audit/checklists and follow up on outstanding corrective actions.
• Assist with stock counts and investigate unusual stock variance.
• Check equipment and maintenance issues and ensure they are reported/followed up.
• Support new staff training and onboarding.
• Provide daily/weekly updates to the Area Manager.

Job description

Job description:

Visit assigned outlets regularly and ensure day-to-day operations run smoothly.

Check opening/closing procedures, cleanliness, food quality, portioning and service standards.

Conduct spot checks on stock, wastage, expiry dates, FIFO and storage.

Ensure staff follow company SOPs and recipes.

Check staff grooming, punctuality, attendance and deployment.

Support Outlet Leaders during peak periods and manpower shortages.

Identify operational problems and rectify them immediately where possible.

Escalate major issues to the Area Manager promptly.

Coach Outlet Leaders and junior staff on operational standards.

Check customer feedback and ensure complaints are followed up.

Conduct outlet audit/checklists and follow up on outstanding corrective actions.

Assist with stock counts and investigate unusual stock variance.

Check equipment and maintenance issues and ensure they are reported/followed up.

Support new staff training and onboarding.

Provide daily/weekly updates to the Area Manager.