Outlet Manager

Eleven Seventeen Capital; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Eleven Seventeen Capital is seeking a Manager to oversee day-to-day outlet operations, with focus on soft serve machine operations, inventory control, and cost management. Requires hands-on experience with soft serve/frozen yogurt operations and ability to minimize waste and control labour costs.

Opportunity for rapid career progression with potential to advance to Area Manager after successfully managing the first store.

Qualifications

• Hands-on experience operating a soft serve or frozen yogurt machine.
• Experience setting up wastage-control and stock-ordering systems.
• Experience with staff rostering and labour cost control.
• 3+ years in F&B supervisory or management role.
• Experience opening a new outlet is a plus.

Responsibilities

• Operate, maintain, and troubleshoot the soft serve machine and perform daily cleaning.
• Enforce a waste-control system to keep product loss within target.
• Plan and place stock orders based on sales trends and par levels.
• Prepare staff rosters and manage manpower scheduling to control labour cost.
• Oversee full outlet operations including staffing, scheduling, and cash handling.

Skills

Soft serve operations

Wastage-control systems

Staff rostering

Labour cost control

Leadership

Customer service standards

Tools

POS systems

Inventory spreadsheets

Job description

Job Summary

The Manager is responsible for the overall day-to-day running of the outlet, with a strong focus on soft serve machine operations, inventory control, and cost management. This role requires hands-on experience running a soft serve or frozen yogurt operation, with the ability to minimize wastage, control labour costs, and keep the outlet fully stocked without over-ordering.

Fast career progression: Potential to advance to Area Manager after successfully managing the first store!

Key Responsibilities

• Operate, maintain, and troubleshoot the soft serve machine, including daily cleaning/sanitizingcycles, mix calibration, and basic fault diagnosis


• Set up and enforce a waste-control system (mix usage tracking, topping portioning, expiry monitoring) to keep product loss within target


• Plan and place stock orders(soft serve mix, toppings, cups, consumables) based on sales trends and parlevels


• Prepare staff rosters and manage manpower scheduling to control labour cost while ensuring adequate shift coverage


• Oversee full outlet operations: staffing, scheduling, cash management, and customer service standards


• Train, supervise, and evaluate Assistant Managers, Supervisors, and Team Members


• Monitor daily sales, wastage, and labour cost reports; report variances to management


• Ensure compliance with food safety, hygiene, and SOPs


• Handle escalated customer complaints and operational issues

Requirements

• Prior experience operating a soft serve/frozen yogurt machine is essential


• Proven experience in setting up or running a wastage-control and stock-ordering system


• Experience with staff rostering and labour cost control


• 3+ years in F&Bsupervisory or management role


• Experience handling a new outlet opening is a plus


• Strong leadership, organizational, and problem-solving skills


• Basic proficiency with POS systems and inventory spreadsheets/software