Outbound Services Operations Lead — Digital Transformation

sggovterp; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

sggovterp is seeking an Assistant Manager, Outbound Services to drive process improvement and digital enablement for student overseas programmes. You will translate needs into system requirements, coordinate SP Overseas Programme enhancements, perform data validation and support UAT, adoption of new processes and systems.

You will work with Academic Schools, Departments and stakeholders to ensure efficient, accurate, user-centred and compliant operations across outbound processes.

Qualifications

• Relevant diploma or degree in Information Technology, Information Systems, Computer Science or related field.
• 2–4 years of experience in business analysis, systems implementation, digital transformation, process improvement, project management or operations.
• Strong process-mapping and business-analysis skills; experience in requirements gathering, system enhancements, UAT and implementation.
• Proficiency in digital tools, data analysis and reporting; familiarity with Microsoft 365, Power BI and low-code automation is advantageous.
• Strong project-management, stakeholder-engagement, communication and documentation skills, with an analytical, detail-oriented and service-focused approach.

Responsibilities

• Review and redesign end-to-end overseas programme workflows to address pain points and control gaps, and introduce opportunities for simplification, automation and self-service.
• Translate operational needs into functional requirements, coordinate system enhancements with IT colleagues, and oversee UAT and implementation.
• Maintain operational documentation, monitor compliance, conduct user training and support adoption of new processes and systems.
• Improve data quality and develop dashboards and reports to support operational monitoring and management decision-making.
• Oversee selected overseas programme processes, including trip submissions, insurance, funding, procurement, stakeholder enquiries and exception management.

Skills

Process mapping

Business analysis

Requirements gathering

Stakeholder engagement

Documentation

Education

Diploma or degree in Information Technology/Information Systems/Computer Science or related discipline

Tools

Microsoft 365

Power BI

Low-code automation tools

Job description

sggovterp is seeking an Assistant Manager, Outbound Services to drive process improvement and digital enablement for student overseas programmes. You will translate needs into system requirements, coordinate SP Overseas Programme enhancements, perform data validation and support UAT, adoption of new processes and systems.

You will work with Academic Schools, Departments and stakeholders to ensure efficient, accurate, user-centred and compliant operations across outbound processes.