Assistant Manager, Outbound Programs & Process Automation

Singapore Polytechnic (SP)

Singapore

On-site

SGD 60,000 - 90,000

Full time

2 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Singapore Polytechnic (SP) is seeking an Assistant Manager, Outbound Services to drive process improvement and digital enablement for the administration of student overseas programmes. You'll review workflows, translate needs into system requirements, coordinate enhancements to the SP Overseas Programme system, and support implementation and user adoption.

You will also oversee selected outbound processes for efficiency, accuracy and compliance.

Qualifications

Diploma or degree in IT, IS, CS or related field; professional certificates are a plus.
2–4 years in business analysis, systems implementation, digital transformation or project operations.
Strong process-mapping and requirements gathering skills.
Proficiency in digital tools, data analysis and reporting; MS 365, Power BI familiarity.
Strong PM, stakeholder engagement, communication and documentation skills.

Responsibilities

Review and redesign overseas programme workflows to simplify and automate.
Translate operational needs into functional requirements and coordinate system enhancements.
Oversee user acceptance testing and implementation.
Maintain operational docs, monitor compliance and train users.
Develop dashboards and reports for monitoring and decision-making.