Academic Operations Transformation Lead

Nanyang Technological University; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NTU Singapore's SASD within the Office of Academic Services seeks a skilled professional to drive digital transformation across student services. You will analyse processes, design improvements, and implement automation to enhance service quality and reduce manual effort for ~33,000 students.

You will work with multiple stakeholders, manage initiatives, and ensure governance and risk controls are applied while supporting data-driven decision-making.

Qualifications

• 6-8 years of experience in digital transformation projects, process improvements and/or automation initiatives.
• Strong ability to translate business needs into clear requirements and communicate technical concepts simply.
• Experience with automation and workflow tools (Power Automate, UiPath) and RPA concepts.
• Strong analytical, problem-solving, communication, and organisational skills.

Responsibilities

• Analyse workflows to identify inefficiencies, bottlenecks, risks, and improvement opportunities.
• Document as‑is processes and contribute to the design of to‑be processes and improvement roadmaps.
• Support process improvement, digitalisation, and automation initiatives (e.g. workflow tools, RPA, agentic solutions).
• Work with citizen developers, IT, and stakeholders to implement, test, and review solutions.
• Ensure process changes comply with University policies, governance requirements, and risk controls.
• Support the planning, coordination, and delivery of departmental and University‑Wide initiatives, including ad‑hoc projects sponsored by senior management.
• Apply basic project governance and project management practices, including tracking scope, milestones, risks, dependencies, and deliverables.
• Coordinate stakeholders, track milestones, manage risks and issues, and maintain project documentation.
• Support change communication, training, and adoption of new processes and systems.
• Prepare progress updates and briefing materials for management decision‑making.

Skills

Process analysis

Redesign & optimisation

RPA & automation

Stakeholder management

Project coordination

Data analysis & reporting

Education

Degree in Business, Information Systems, Data Analytics or related

Tools

Power Automate

UiPath

Job description

NTU Singapore's SASD within the Office of Academic Services seeks a skilled professional to drive digital transformation across student services. You will analyse processes, design improvements, and implement automation to enhance service quality and reduce manual effort for ~33,000 students.

You will work with multiple stakeholders, manage initiatives, and ensure governance and risk controls are applied while supporting data-driven decision-making.