OTT Service Integration & DevOps Engineer

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is hiring an experienced DevOps/Cloud Engineer to support end-to-end BSS integration and OTT service delivery, enabling reliable onboarding, provisioning and activation across platforms.

You will collaborate with IT, engineering and partners to optimize release processes, automate CICD pipelines, and maintain comprehensive technical docs and runbooks in a scalable cloud environment.

Qualifications

• Degree in IT, CS, Engineering or equivalent.
• 3+ years of experience in systems integration, app delivery, DevOps, cloud engineering or production support for large-scale digital services.
• Experience with BSS/OSS integration, provisioning, subscription management or service fulfilment would be advantageous.
• Strong understanding of REST APIs, microservices and end-to-end service/transaction flows; ability to analyze.
• Hands-on with CICD pipelines, builds, deployments and releases.
• Familiarity with mobile app store submission, certification and release processes would be advantageous.
• Knowledge of Release, Change, Incident and Problem Management practices.
• Excellent communication and collaboration skills across internal teams and external partners.

Responsibilities

• Support end-to-end BSS integration and service delivery for OTT services, ensuring reliable customer onboarding, subscription management, service activation and entitlement on OTT platforms.
• Support integration and testing between OTT platforms and BSS systems, including analysis of APIs and provisioning transactions.
• Troubleshoot and resolve service provisioning and integration issues with IT, apps teams and partners to restore services.
• Support release and deployment for OTT client applications across mobile, web, and set-top platforms.
• Collaborate with frontend teams on build validation, packaging, submission, certification, and production readiness.
• Maintain CICD pipelines for backend services and frontend apps to improve automation and release reliability.
• Develop and maintain technical documentation including service flows, API dependencies, and runbooks.
• Troubleshoot production issues in cloud environments and drive permanent resolutions.

Skills

DevOps engineering

Cloud engineering

System integration

REST APIs

CI/CD pipelines

Communication skills

Education

Degree in Information Technology, Computer Science, Engineering or equivalent

Tools

CI/CD tools

APIs analysis tools

Job description

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

How You Will Make An Impact

• Support end-to-end BSS integration and service delivery for OTT services, ensuring reliable customer onboarding, subscription management, service activation and entitlement on OTT platforms.
• Support integration and testing between OTT service platforms and BSS systems, including analysis of APIs, provisioning transactions, system dependencies and end-to-end customer service flows.
• Work with IT, application development teams and technology partners to troubleshoot and resolve service provisioning and integration issues, driving timely restoration and permanent resolution of recurring problems.
• Support the build, validation, submission and release of OTT client applications across mobile, web, Smart TV and Set-Top Box platforms
• Coordinate with frontend development teams on client build activities, including build validation, release packaging, application submission, certification, deployment tracking and production readiness.
• Collaborate with software development teams to maintain and continuously improve CICD pipelines for backend services and frontend client applications, increasing automation, deployment consistency and release reliability.
• Support Release and Change Management, including change assessment, implementation planning, deployment coordination, rollback procedures and post-release validation.
• Develop and maintain technical documentation including end-to-end service flows, integration diagrams, API dependencies, deployment procedures and operational runbooks.
• Troubleshoot, diagnose, and resolve production issues in cloud environment.
• Collaborate across Product, IT, Engineering and external technology partners to improve service delivery processes, automation and operational efficiency

Skills For Success

• Degree in Information Technology, Computer Science, Engineering or its equivalent
• 3+ years of relevant experience in systems integration, application delivery, DevOps, cloud engineering or production support for large-scale digital services.
• Experience with BSS n OSS integration, customer service provisioning, subscription management or service fulfilment systems would be highly advantageous
• Good understanding of REST APIs, microservices and system-to-system integration, with the ability to analyse complex end-to-end service and transaction flows
• Practical experience with CICD pipelines, software builds, deployment and release processes
• Familiarity with mobile application store submission, certification and release processes would be advantageous.
• Understanding of Release, Change, Incident and Problem Management practices
• Excellent communication and collaboration skills, with the ability to work effectively across internal teams and external technology partners

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.