Order Processing Officer (Neo Group Bakery)

NEO GARDEN CATERING PTE. LTD.; Singapore; On-site; SGD 26,784 - 37,944; Full time

Job summary

NEO GARDEN CATERING PTE. LTD. is seeking a proactive, detail-oriented professional to handle customer orders, inventory processing, and cross-department coordination to ensure timely fulfillment and billing.

You will liaise with outlets, institutional and corporate clients, and production/distribution teams to maintain accurate orders, inventories, and invoices while complying with PDPA guidelines.

Qualifications

• Minimum GCE 'O' Level or equivalent; diploma in Business Administration or related field is a plus.
• Experience with order processing, customer service or admin support is preferred.
• Proficiency in Microsoft Office and basic familiarity with invoicing and filing.

Responsibilities

• Handle enquiries and process orders from outlets, institutional customers, and corporate clients.
• Process inventory orders from outlets.
• Process all orders and coordinate with Production and Distribution departments within timelines.
• Process billing for customer, institutional, overrun, and inventory orders within timelines.
• Respond to enquiries and orders from outlets and corporate customers.
• Liaise with Production, Store, and Logistics to fulfil customer orders.
• Ensure daily invoices for institutional and corporate customers are scanned and saved into Therefore.
• Ensure hard copies of invoices and related information are shredded weekly per PDPA guidelines.
• Any other duties as assigned by the Company from time to time.
• The Company reserves the right to assign additional responsibilities or transfer employees as required.

Skills

MS Office

Attention to detail

Communication

Teamwork

Education

GCE O' Level or equivalent

Diploma in Business Administration

Tools

Inventory systems

Order management

Job description

Job Summary:

We are looking for a proactive and detail-oriented individual to join our team to handle customer orders, inventory processing, and coordination across departments to ensure timely fulfillment and billing.

Job Responsibilities:

• Handle enquiries and process orders from outlets, institutional customers, and corporate clients.

• Process inventory orders from outlets.

• Process all orders and coordinate with the Production and Distribution departments within the required timelines.

• Process billing for customer, institutional, overrun, and inventory orders within the required timelines.

• Respond to enquiries and orders from outlets and corporate customers.

• Liaise with the Production, Store, and Logistics departments to fulfil customer orders.

• Ensure daily invoices for institutional and corporate customers are scanned and saved into Therefore.

• Ensure hard copies of home delivery tax invoices, customer order forms, and related customer information are shredded weekly in accordance with PDPA guidelines.

• Any other duties as assigned by the Company from time to time.

• The Company reserves the right to assign additional responsibilities or transfer employees to other sections where operationally required.

Job Requirements:

• Minimum GCE ‘O’ Level or equivalent; diploma in Business Administration or related field is a plus.

• At least 1 year of relevant experience in order processing, customer service, or administrative support.

• Proficient in Microsoft Office (Word, Excel, Outlook); experience with inventory or order management systems is an advantage.

• Good communication and coordination skills.

• Strong attention to detail and ability to meet deadlines.

• Able to work independently and as part of a team in a fast-paced environment.

• Familiarity with invoicing, filing systems, and PDPA guidelines is preferred.

• Willing to work in the West (e.g. Boon Lay).

• Candidates who are able to commence work at short notice will have an advantage.