Order Management & Customer Support Specialist

CHEE SONG FOODS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

CHEE SONG FOODS PTE. LTD. in Singapore seeks an organized Order Processing & Logistics Clerk to receive, verify, and process high-volume customer orders across phone, email, and online channels, ensuring data accuracy and timely fulfillment.

You will collaborate with warehouse, drivers, and suppliers, maintain records, monitor inventory, resolve discrepancies, and identify workflow bottlenecks to improve efficiency and customer satisfaction in a fast-paced environment.

Qualifications

• Proven experience in order processing, customer service, logistics coordination, or a similar operational role.
• Exceptional verbal and written communication skills with the ability to maintain clear workflows across departments.
• A knack for swiftly resolving order discrepancies and service-related issues under pressure.
• Proficiency in utilizing order management systems, XERO, or ERP tools, alongside comfortable handling high-volume calls.
• Highly organized, detail-oriented, and a proactive team player who thrives in a fast-paced environment.

Responsibilities

• Order Processing & Accuracy: receive, verify, and process high-volume customer orders from multiple channels with data accuracy.
• Customer Excellence: handle inbound calls and inquiries professionally and communicate delivery progress to customers.
• Logistics & Dispatch Coordination: work with warehouse teams and logistics partners to ensure on-time delivery.
• Inventory & Stock Monitoring: assist in monitoring inventory levels and coordinating with suppliers.
• Documentation & Reporting: maintain records of orders and tracking information.
• Process Optimization: identify bottlenecks and propose improvements to improve efficiency and customer experience.

Skills

Order processing

Customer service

Logistics coordination

Communication

Attention to detail

Team player

Tools

Order management systems

XERO

ERP tools

Job description

Order Processing & Accuracy: Efficiently receive, verify, and process high-volume customer orders from multiple channels (phone, email, online) using our internal systems to guarantee 100% data accuracy.

Customer Excellence: Handle inbound calls and inquiries professionally. Resolve customer issues, provide product availability updates, and proactively communicate delivery progress or changes to ensure maximum customer satisfaction.

Logistics & Dispatch Coordination: Partner closely with warehouse teams, delivery drivers, and external logistics partners to coordinate smooth dispatch and ensure timely, on-time delivery fulfillment.

Inventory & Stock Monitoring: Assist in monitoring inventory levels and collaborating with suppliers to maintain adequate stock levels and prevent fulfillment delays.

Documentation & Reporting: Maintain meticulous and up-to-date records of customer orders, communication history, and tracking information.

Process Optimization: Actively identify bottlenecks in the order management workflow and propose innovative solutions to enhance operational efficiency and the overall customer experience.

Requirements

• Proven experience in order processing, customer service, logistics coordination, or a similar operational role.
• Exceptional verbal and written communication skills with the ability to maintain clear, cross-departmental workflows.
• A knack for swiftly resolving order discrepancies and service-related issues under pressure.
• Proficiency in utilizing order management systems, XERO, or ERP tools, alongside comfortable handling high-volume calls.
• Highly organized, detail-oriented, and a proactive team player who thrives in a fast-paced environment.