Order Management Coordinator

Smith Nephew; Singapore; Hybrid; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid Working Model (Most roles)

Private Health and Dental plans

Life Insurance and pension schemes

Job summary

Smith Nephew is seeking an Order Management Coordinator based in Singapore. The role focuses on managing case bookings, supporting internal and external customers, and coordinating with sales, logistics, and service teams to fulfil orders efficiently.

The ideal candidate has a degree in a relevant field and logistics/inventory planning experience, with SAP exposure. Hybrid working model and opportunities in a global medical devices environment are offered.

Qualifications

• Bachelor degree or similar qualification in engineering, supply chain, logistics, business or a related field is preferred.
• Demonstrated logistics, asset-management or inventory-planning experience, with SAP exposure and a background in operations.
• Experience in medical devices, loaner or consignment inventory and surgical instrument sets is highly desirable.

Responsibilities

• Manage and optimise the case-bookings process, providing timely telephone and email support to internal and external customers.
• Determine and fulfil customer requirements while setting and managing service expectations throughout the booking lifecycle.
• Process surgical case bookings, customer orders, billing transactions and quotations accurately and within required timeframes.
• Provide clear information on products, availability, pricing, order status and service arrangements to customers and internal stakeholders.
• Coordinate closely with divisional teams, Sales personnel, Customer Service, operational teams, warehouse and logistics personnel, and freight carriers to support successful case fulfilment.
• Support field Sales personnel through efficient communication of relevant booking, product, availability, delivery and customer information, and prompt responses to requests.
• Develop preferred-supplier relationships with key customers by proactively understanding individual requirements, resolving issues and adding value to the customer experience.
• Identify, analyse and resolve booking and service problems; measure performance and coordinate corrective action to improve processes and eliminate recurring causes.
• Maintain accurate booking, order and customer records in SAP and relevant systems, applying strong numerical accuracy and attention to detail.
• Escalate risks relating to product availability, booking fulfilment, delivery timing, billing or customer expectations to the appropriate Supervisor or Manager.
• Understand and comply with the Smith+Neu Code of Conduct and Business Principles, applicable Medical Technology Association of Australia requirements, and related procedures and training obligations.
• Operate in accordance with Equal Employment Opportunity, occupational health and safety, environmental and Quality System requirements.
• Report actual or potential quality issues and unsatisfactory practices, and process customer complaints in accordance with the Smith+Neu complaints process.
• Perform other related duties as required to support Customer Service, Supply Chain and business priorities.

Skills

Attention to detail

Education

Bachelor's degree in engineering, supply chain, logistics, business or related field

Tools

SAP

Job description

Order Management Coordinator based in Singapore

Life Unlimited.

At Smith+Neu

What will you be doing?

• Manage and optimise the case-bookings process, providing timely telephone and email support to internal and external customers.
• Determine and fulfil customer requirements while setting and managing service expectations throughout the booking lifecycle.
• Process surgical case bookings, customer orders, billing transactions and quotations accurately and within required timeframes.
• Provide clear information on products, availability, pricing, order status and service arrangements to customers and internal stakeholders.
• Coordinate closely with divisional teams, Sales personnel, Customer Service, operational teams, warehouse and logistics personnel, and freight carriers to support successful case fulfilment.
• Support field Sales personnel through efficient communication of relevant booking, product, availability, delivery and customer information, and prompt responses to requests.
• Develop preferred-supplier relationships with key customers by proactively understanding individual requirements, resolving issues and adding value to the customer experience.
• Identify, analyse and resolve booking and service problems; measure performance and coordinate corrective action to improve processes and eliminate recurring causes.
• Maintain accurate booking, order and customer records in SAP and relevant systems, applying strong numerical accuracy and attention to detail.
• Escalate risks relating to product availability, booking fulfilment, delivery timing, billing or customer expectations to the appropriate Supervisor or Manager.
• Understand and comply with the Smith+Neu Code of Conduct and Business Principles, applicable Medical Technology Association of Australia requirements, and related procedures and training obligations.
• Operate in accordance with Equal Employment Opportunity, occupational health and safety, environmental and Quality System requirements.
• Report actual or potential quality issues and unsatisfactory practices, and process customer complaints in accordance with the Smith+Neu complaints process.
• Perform other related duties as required to support Customer Service, Supply Chain and business priorities.

What will you need to be successful?

Success in the role will requires a combination of technical knowledge, soft skills, and a deep understanding of both the business and service-providing sides of an organization.

Successful candidates would need the following:

• Bachelor degree or similar qualification in engineering, supply chain, logistics, business or a related field is preferred
• Demonstrated logistics, asset-management or inventory-planning experience, with SAP exposure and a background in operations
• Experience in medical devices, loaner or consignment inventory and surgical instrument sets is highly desirable.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on ourwebsite https://www.smith-nephew.com
• Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

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