Order Management Coordinator

Smith & Nephew; Singapore; Hybride; SGD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Generous annual bonus

Pension schemes

Save As You Earn share options

Flexible vacation

Résumé du poste

Smith & Nephew in Singapore is seeking an Order Management Coordinator to act as the interface between Smith & Nephew and its hospitals, healthcare customers and Sales. You will manage surgical case bookings and related customer-service activities, coordinating requirements, product availability, orders, billing and logistics information to support case fulfilment.

You will also maintain accurate booking and order records in SAP, communicate effectively with internal teams, and drive proactive

Qualifications

• Bachelor degree in engineering, supply chain, logistics, business or a related field.
• Demonstrated logistics, asset-management or inventory-planning experience, with SAP exposure.
• Experience in medical devices or related supply-chain environments is desirable.

Responsabilités

• Manage and optimise the case-bookings process, providing timely telephone and email support to internal and external customers.
• Determine and fulfil customer requirements while managing service expectations throughout the booking lifecycle.
• Process surgical case bookings, customer orders, billing transactions and quotations accurately and within required timeframes.
• Provide clear information on products, availability, pricing, order status and service arrangements to customers and internal stakeholders.
• Coordinate with Sales, Customer Service, operations, warehouse, logistics and freight carriers to support case fulfilment.
• Support field Sales personnel with relevant booking, product and delivery information, and prompt responses to requests.
• Develop preferred-supplier relationships by understanding requirements, resolving issues and adding value to the customer experience.

Description du poste

Order Management Coordinator based in Singapore Life Unlimited.

At Smith+Nebhew, we craft and manufacture technology that takes the limits off living.

The Order Management Coordinator provides an effective interface between Smith+Nebhew and its internal and external customers by managing surgical case bookings and related customer-service activities.

The role coordinates customer requirements, product availability, orders, billing, quotations and logistics information to support hospitals, healthcare customers and the Sales organisation.

Success requires a strong commitment to customer satisfaction, accurate and timely transaction processing, proactive communication and effective management of customer expectations.

What will you be doing?

• Manage and optimise the case-bookings process, providing timely telephone and email support to internal and external customers.
• Determine and fulfil customer requirements while setting and managing service expectations throughout the booking lifecycle.
• Process surgical case bookings, customer orders, billing transactions and quotations accurately and within required timeframes.
• Provide clear information on products, availability, pricing, order status and service arrangements to customers and internal stakeholders.
• Coordinate closely with divisional teams, Sales personnel, Customer Service, operational teams, warehouse and logistics personnel, and freight carriers to support successful case fulfilment.
• Support field Sales personnel through efficient communication of relevant booking, product, availability, delivery and customer information, and prompt responses to requests.
• Develop preferred-supplier relationships with key customers by proactively understanding individual requirements, resolving issues and adding value to the customer experience.
• Identify, analyse and resolve booking and service problems; measure performance and coordinate corrective action to improve processes and eliminate recurring causes.
• Maintain accurate booking, order and customer records in SAP and relevant systems, applying strong numerical accuracy and attention to detail.
• Escalate risks relating to product availability, booking fulfilment, delivery timing, billing or customer expectations to the appropriate Supervisor or Manager.
• Understand and comply with the Smith+Nebhew Code of Conduct and Business Principles, applicable Medical Technology Association of Australia requirements, and related procedures and training obligations.
• Operate in accordance with Equal Employment Opportunity, occupational health and safety, environmental and Quality System requirements.
• Report actual or potential quality issues and unsatisfactory practices, and process customer complaints in accordance with the Smith+Nebhew complaints process.
• Perform other related duties as required to support Customer Service, Supply Chain and business priorities.

What will you need to be successful?

• Bachelor degree or similar qualification in engineering, supply chain, logistics, business or a related field is preferred
• Demonstrated logistics, asset-management or inventory-planning experience, with SAP exposure and a background in operations
• Experience in medical devices, loaner or consignment inventory and surgical instrument sets is highly desirable.

You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging:

Committed to Welcoming, Celebrating and Thriving.

Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com

Your Future:

• Generous annual bonus and pension Schemes
• Save As You Earn share options

Work/Life Balance:

• Flexible Vacation and Time Off
• Paid Holidays and Paid Volunteering Hours

Your Wellbeing:

• Private Health and Dental plans
• Healthcare Cash Plans
• Income Protection
• Life Assurance and much more

Flexibility:

• Hybrid Working Model (For most professional roles)

Training:

• Hands-On, Team-Customised, Mentorship

Stay connected by joining our Talent Community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Smith+Nebhew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nebhew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.