Oracle Fusion CX Sales Specialist — Implementation & Support

OX CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Oracle is seeking a skilled Analyst to support, enhance, and deliver Oracle Fusion CX Sales solutions. You will collaborate with business users, implementation partners, and IT teams to provide functional and technical expertise across implementations, enhancements, integrations, and production support.

The role requires 5+ years of Oracle CRM experience, including Oracle Fusion CX Sales, and multiple full lifecycle CRM deployments.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related discipline.
• 5+ years of Oracle CRM application implementation and support experience.
• Minimum 3 years of Oracle Fusion CX Sales experience.
• 2-3 full lifecycle Oracle Fusion Cloud or Oracle EBS CRM implementations.

Responsibilities

• Gather and analyze business requirements and translate them into Oracle Fusion CX Sales solutions.
• Configure and support Oracle Fusion CX Sales modules including Opportunities, Accounts, Territories, Contacts, Forecasting, and Customer Management.
• Prepare functional specifications, process documentation, test scripts, and training materials.
• Manage project activities across Requirements, Design, Build, Testing, Deployment, and Support phases.
• Investigate and resolve application issues, perform root cause analysis, and ensure SLA compliance.
• Work closely with business stakeholders, vendors, and technical teams to deliver high-quality solutions.
• Conduct impact assessments for enhancements, Oracle quarterly updates, and business change requests.
• Provide production support, issue analysis, and root cause resolution.
• Execute SIT, UAT, deployment, and post-go-live support activities.

Skills

Oracle Fusion CX Sales

Lead & Opportunity Management

Customer Management

Sales Forecasting

Territory Management

REST/SOAP APIs

SQL / PL-SQL

OIC

OTBI

BI Publisher

FBDI & ADFdi

Education

Bachelor's degree in computer science or related discipline

Tools

Oracle Integration Cloud (OIC)

OTBI

BI Publisher

REST/SOAP APIs

SQL / PL-SQL

Job description

Oracle is seeking a skilled Analyst to support, enhance, and deliver Oracle Fusion CX Sales solutions. You will collaborate with business users, implementation partners, and IT teams to provide functional and technical expertise across implementations, enhancements, integrations, and production support.

The role requires 5+ years of Oracle CRM experience, including Oracle Fusion CX Sales, and multiple full lifecycle CRM deployments.