Optical Transmission Network Engineer

MTS SYSTEMS ENGINEERING PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

MTS SYSTEMS ENGINEERING PTE. LTD. in Singapore seeks an Optical Transmission Network Engineer to own end-to-end DWDM incident resolution and collaborate with cross-functional infra teams.

You will manage vendor support, lead critical incident response, and drive technical coordination for rapid service restoration. The role requires a Bachelor’s degree in Engineering or CS and deep knowledge of SDH, MPLS-TP, DWDM, MS-OTN, with preference for ASON, Raman, FIDS, C+L, Long haul, OXC, QKD

Qualifications

• In-depth understanding of Transmission networks (SDH, MPLS-TP, DWDM, MS-OTN).
• Hands-on troubleshooting of complex network problems.
• Experience with ASON, Raman, FIDS, C+L, Long haul, OXC, QKD preferred.
• Knowledge of Data Center environments.

Responsibilities

• Own end-to-end resolution of DWDM network incidents with RCA where needed.
• Collaborate with infra teams to isolate and resolve root causes quickly.
• Manage vendor support for hardware/software issues and patches.
• Lead high-priority P1/P2 incidents, applying workarounds and fixes.
• Drive technical conference calls to accelerate problem resolution.
• Deliver clear technical communications and work independently on complex tasks.
• Adhere to customer change management, SOPs, and security standards.
• Configure and optimize transmission devices per customer requirements.
• Perform proactive network health checks and capacity planning.
• Execute scheduled preventive maintenance and report findings.
• Maintain professional customer relationships and advise on improvements.
• Provide SME guidance and collaborate with TDs on complex resolutions.
• Demonstrate ability to work under pressure to meet SLAs.

Skills

Transmission fundamentals

Troubleshooting

Advanced technologies

Data center focus

Education

Bachelor's degree in engineering or CS

Job description

Key Responsibilities for Optical Transmission Network Engineer

1. Incident & Problem Management: Own the end-to-end resolution of DWDM network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.

2. Infrastructure Collaboration: Collaborate with cross-functional infra teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.

3. Vendor Management: Drive technical resolution by managing network vendor support teams for hardware/software issues, troubleshooting, and patching. identification and resolution of network problem.

4. Critical Incident Response: Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.

5. Technical Coordination: Drive technical conference calls with support teams to accelerate problem identification and resolution.

6. Communication & Autonomy: Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.

7. Process Compliance: Strictly adhere to Customer policies regarding change management, standard operating procedures (SOPs), and security standards.

8. Configuration: Perform neccassary configuration, commissioning, and optimization of transmission devices based on customer requirements.

9. Network Insight & Optimization: Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.

10. Preventive Maintenance (PM): Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.

11. Customer Relationship Management: Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.

12. Team Collaboration: Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.

13. High-Pressure Reliability: Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).

This role requires a Bachelor’s in Engineering or Computer Science and in-depth knowledge of Transmission network concepts (SDH, MPLS-TP, DWDM, MS-OTN). Key requirements include hands-on experience in troubleshooting complex network issues, with preference for experience in ASON, Raman, FIDS, C+L, Long haul, OXC, QKD and Data Center technologies.

1. Requirement:

• Transmission Fundamentals: In-depth understanding of Transmission network concepts - SDH, MPLS-TP, DWDM, MS-OTN
• Troubleshooting: Advanced hands-on experience in troubleshooting complex network problems
• Advanced Technologies: Experience with advanced technologies such as ASON, Raman, FIDS, C+L, Long haul, OXC, QKD will be advantage.
• Data Center Focus: Knowledge of Data Center environment.
• Soft skills: Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.

2. Education:

• Bachelor's Degree in engineering, computer science or equivalent IT filed.

3. Preferred Qualifications:

• Experience in independently delivering projects