Operations & Team Performance Lead

XING HUA LAN TRADING PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

XING HUA LAN TRADING PTE. LTD. in Singapore seeks an Assistant Manager to oversee daily operations and lead a team to deliver service excellence.

You will train staff, manage schedules, monitor performance, handle customer issues, and ensure financial controls while driving strategies to boost customer satisfaction and revenue growth, collaborating with senior management to meet business objectives.

Qualifications

• Minimum 1–2 years of supervisory experience (depending on the role)
• Strong leadership and communication skills
• Ability to adapt to changing situations and environments
• Proficient in MS Office and other relevant software applications

Responsibilities

• Oversee daily operations, including managing workflow and enforcing policies and procedures
• Train employees, manage staff schedules, and monitor performance
• Handle customer service issues, resolve conflicts, and provide feedback to employees
• Maintain financial controls, manage inventory, and control expenses
• Develop and implement strategies to improve customer satisfaction and revenue growth
• Collaborate with senior management to achieve business objectives
• Ensure compliance with health and safety regulations and company policies

Skills

Leadership

Communication

Problem-solving

Time management

Adaptability

Financial management

Budgeting

Customer service

Interpersonal skills

Staff supervision

Education

High school diploma

Bachelor's degree (optional)

Diploma in Finance or Accounting

Tools

Microsoft Office

Other relevant software

Job description

XING HUA LAN TRADING PTE. LTD. in Singapore seeks an Assistant Manager to oversee daily operations and lead a team to deliver service excellence.

You will train staff, manage schedules, monitor performance, handle customer issues, and ensure financial controls while driving strategies to boost customer satisfaction and revenue growth, collaborating with senior management to meet business objectives.