Administrative Executive

PESTBUSTERS PTE LTD; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

PESTBUSTERS PTE LTD is seeking a diligent Client Success Coordinator in Singapore to plan and deploy daily manpower, coordinate job schedules, and ensure ISO 9001 QMS compliance. You will handle customer inquiries, resolve complaints, and act as the primary contact for clients in your zone.

The role requires 2 years in pest control or related services, a diploma or higher qualification, and strong communication skills.

Qualifications

• Minimum 2 years of relevant experience in pest control or a related service industry.
• Diploma or tertiary qualification preferred.
• Familiarity with Autocad and ERP systems is an advantage.
• NEA Vector Control Operator (VCO) license is a bonus.
• Results-oriented, self-driven, and able to work independently.
• Strong interpersonal, presentation, and communication skills.
• Sociable and proactive in client engagement.

Responsibilities

• Plan and deploy daily manpower resources according to weekly schedules.
• Coordinate contractual and ad hoc job schedules as part of the Client Success department.
• Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS).
• Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction.
• Serve as the Quality Management Representative to maintain ISO compliance.
• Act as the Single Point of Contact for clients within the assigned zone.
• Respond to customer enquiries and provide timely resolutions.
• Execute billing-related activities.
• Collaborate with Area Managers to meet operational KPIs.
• Handle administrative tasks alongside other team members.
• Perform any other related duties as assigned by immediate superior.

Skills

Communication skills

Interpersonal skills

Independent work

Client engagement

Problem solving

Education

Diploma or tertiary qualification

Tools

Autocad

ERP systems

Job description

Key Responsibilities:

• Plan and deploy daily manpower resources according to weekly schedules
• Coordinate both contractual and ad hoc job schedules as part of the Client Success department
• Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
• Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
• Serve as the Quality Management Representative to maintain ISO compliance
• Act as the Single Point of Contact for clients within the assigned zone
• Respond to customer enquiries and provide timely resolutions
• Execute billing-related activities
• Collaborate with Area Managers to meet operational KPIs
• Handle administrative tasks alongside other team members
• Perform any other related duties as assigned by immediate superior

Key Result Areas (KRAs):

• Timely and effective manpower deployment
• High customer satisfaction through proper handling of feedback
• Compliance with ISO 9001 QMS standards
• Accurate job scheduling and billing
• Achievement of operational productivity targets

  Requirements:

  • Minimum 2 years of relevant experience in pest control or a related service industry
  • Preferably holds a diploma or tertiary qualification
  • Familiarity with Autocad and ERP systems is an advantage
  • Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
  • Results-oriented, self-driven, and able to work independently
  • Strong interpersonal, presentation, and communication skills
  • Sociable and proactive in client engagement