Operations Supervisor

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 47,000 - 67,000; Full time

Job summary

SMARTE CARTE SINGAPORE PTE. LTD. is seeking a shift-based Supervisor to oversee terminal operations and ensure efficient trolley service at Changi Airport.

You will manage manpower, allocate trolleys and lightweight transporters, and coordinate transfers to maintain smooth operations. You'll work with the site team to address faults, respond to customer complaints, and supervise 20-30 trolley service officers while performing administrative duties as required.

Qualifications

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred.
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.

Responsibilities

• Supervise operations in assigned terminal during shift.
• Ensure adequate manpower and resources are available during shift.
• Ensure adequate trolleys are available at Trolley Staging Point(s).
• Coordinate intra-terminal and inter-terminal trolley transfers.
• Oversee serviceable conditions of lightweight transporter(s).
• Liaise with technical support to remove damaged/faulty trolleys.
• Attend to customer complaints and escalate when required.
• Manage 20-30 trolley service officers and related admin duties.

Skills

Supervisory experience

Airport operations familiarity

Education

O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent

Job description

Job description:

Core Responsibilities:

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties:

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.
• Job Specifications (Qualifications/Experiences):

Job Requirments

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.

Possess excellent interpersonal, communication and organizational skills.

Adaptable to change and a good team player.

Able to work on Shift Duty.

Able to obtain an Airport Pass (Airside)

Familiarity with Changi Airport terminal operations will be an added advantage