Airport Operations Lead – Trolley & Shift Management

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 47,000 - 67,000; Full time

Job summary

SMARTE CARTE SINGAPORE PTE. LTD. is seeking a shift-based Supervisor to oversee terminal operations and ensure efficient trolley service at Changi Airport.

You will manage manpower, allocate trolleys and lightweight transporters, and coordinate transfers to maintain smooth operations. You'll work with the site team to address faults, respond to customer complaints, and supervise 20-30 trolley service officers while performing administrative duties as required.

Qualifications

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred.
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.

Responsibilities

• Supervise operations in assigned terminal during shift.
• Ensure adequate manpower and resources are available during shift.
• Ensure adequate trolleys are available at Trolley Staging Point(s).
• Coordinate intra-terminal and inter-terminal trolley transfers.
• Oversee serviceable conditions of lightweight transporter(s).
• Liaise with technical support to remove damaged/faulty trolleys.
• Attend to customer complaints and escalate when required.
• Manage 20-30 trolley service officers and related admin duties.

Skills

Supervisory experience

Airport operations familiarity

Education

O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent

Job description

SMARTE CARTE SINGAPORE PTE. LTD. is seeking a shift-based Supervisor to oversee terminal operations and ensure efficient trolley service at Changi Airport.

You will manage manpower, allocate trolleys and lightweight transporters, and coordinate transfers to maintain smooth operations. You'll work with the site team to address faults, respond to customer complaints, and supervise 20-30 trolley service officers while performing administrative duties as required.