Operations Manager (Chinese, Centrak Kitchen)

fsk advisory pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

FSK advisory Pte Ltd in Singapore is seeking an experienced Operations Manager to lead daily restaurant operations, maintain high standards of quality and service, and manage inventory and costs.

You will recruit, train, and mentor a high-performing team across all departments while fostering a positive work environment and pursuing growth initiatives. A bachelor’s degree in hospitality or related field and 5+ years of management experience are required.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 5+ years of experience in restaurant or hospitality management, with at least 2 years in an operations management role.
• Strong understanding of restaurant operations, including kitchen and front-of-house processes.

Responsibilities

• Operational Management: Ensure smooth daily operations, maintaining the highest standards of quality, cleanliness, and service.
• Oversee inventory management, including ordering, stock control, and minimizing waste.
• Monitor and manage all operational costs to meet budget targets.
• Team Leadership: Recruit, train, and mentor a high-performing team across all departments.
• Foster a positive work environment and promote teamwork and professional growth.
• Conduct regular performance evaluations and address staffing issues promptly.
• Customer Service Excellence: Ensure guests receive a premium dining experience through exceptional service.
• Handle customer feedback effectively and implement solutions to enhance satisfaction.
• Monitor guest trends and preferences to innovate and improve service offerings.
• Compliance and Standards: Ensure strict adherence to food safety, hygiene, and health regulations.
• Maintain compliance with company policies and local regulations.
• Strategic Planning and Development: Identify opportunities for growth and operational efficiency.
• Work with senior management to implement strategic goals and initiatives.

Skills

Leadership

Communication

Problem-solving

Decision-making

Inventory management

Financial planning

Staff scheduling

Education

Bachelor’s degree in Hospitality Management / Business Administration or related field

Job description

Our Client:

Our client is a well-known chinese restaurant chain in the F&B industry, with multiple restaurants both locally and in the region. They are actively seeking an individual to join their expanding team, offering an exciting opportunity to become part of a dynamic group focused on achieving both corporate and individual success.

Key Responsibilities:

1. Operational Management:Ensure smooth daily operations, maintaining the highest standards of quality, cleanliness, and service.
   Oversee inventory management, including ordering, stock control, and minimizing waste.
   Monitor and manage all operational costs to meet budget targets.
   
2. Team Leadership:Recruit, train, and mentor a high-performing team across all departments, including kitchen, service, and support staff.
   Foster a positive work environment and promote teamwork and professional growth.
   Conduct regular performance evaluations and address any staffing issues promptly.
   
3. Customer Service Excellence:Ensure all guests receive a premium dining experience through exceptional service and hospitality.
   Handle customer feedback effectively and implement solutions to enhance satisfaction.
   Monitor guest trends and preferences to innovate and improve service offerings.
   
4. Compliance and Standards:Ensure strict adherence to food safety, hygiene, and health regulations.
   Maintain compliance with company policies and local regulations.
   
5. Strategic Planning and Development:Identify opportunities for growth and operational efficiency.
   Work closely with senior management to implement strategic goals and initiatives.
   

Qualifications and Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 5+ years of experience in restaurant or hospitality management, with at least 2 years in an operations management role.
• Strong understanding of restaurant operations, including kitchen and front-of-house processes.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in inventory management, financial planning, and staff scheduling.

Key Competencies:

• Exceptional interpersonal and communication skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong organizational skills with a keen eye for detail.
• Passion for delivering outstanding customer service and driving team performance.

Personal Data Protection Statement for Job Applicants:

Please be informed that the personal data you provide through your job application to FSK advisory Pte Ltd will be collected, used, and disclosed by or on behalf of FSK advisory Pte Ltd to assess your suitability, eligibility, or qualifications for employment with FSK advisory Pte Ltd and/or its clients. It will also be used to manage your job application process, including considering you for potential future positions and notifying you of such positions, whether existing or in the future.

Thank You!

We thank all applicants for their interest. Due to the high volume of applications, we may only contact shortlisted candidates for interviews.

FSK advisory Pte Ltd | MOM EA Licence: 15C7414

UEN: 201419265D