Event Assistant

UE PARK AVENUE INTERNATIONAL PTE. LTD.; Singapore; Hybrid; SGD 26,000 - 38,000; Full time

Job summary

UE PARK AVENUE INTERNATIONAL PTE. LTD. invites applications for an Event & Guest Relations Officer to join our Front Office team in a hybrid role. You will deliver a high-quality guest experience across check-in/out and enquiries while supporting event venue operations as needed.

The ideal candidate is customer-focused, hands-on, organised and adaptable, capable of switching between guest-facing duties and event setup and operational support.

Qualifications

• Experience in front office or guest services.
• Ability to support event operations and venue setup.
• Customer-focused, hands-on, organised and adaptable.

Responsibilities

• Perform guest check-in/check-out procedures.
• Attend to guest enquiries, requests and feedback.
• Coordinate room reservations and status with Housekeeping.
• Promote hotel services and packages to guests.
• Handle cashiering, billing and related transactions.
• Generate and verify Front Office reports and data.
• Respond to guest calls and direct to appropriate departments.
• Monitor lobby activities and report suspicious items or persons.
• Assist in emergency response and service recovery when required.
• Support event venue setup, inspections and handover.
• Coordinate with vendors and internal teams to ensure event logistics.

Skills

Front office operations

Guest relations

Customer service

Event coordination

Communication skills

Job description

Job Summary

We are looking for a versatile and service-oriented Event & Guest Relations Officer to join our Front Office team.

This is a hybrid role combining Front Office guest relations responsibilities with event venue operations. The successful candidate will be responsible for delivering a positive guest experience throughout the guest journey, including check-in, check-out and attending to guest enquiries, while also supporting the hotel’s event operations when required.

The role requires someone who is customer-focused, hands-on, organised and adaptable, with the ability to switch between guest-facing Front Office duties and event setup and operational support.

Key Responsibilities

A. Event Operations

When assigned to support events, the incumbent will assist with the preparation, setup, execution and turnaround of event venues.

• Set up and turn around event venues according to the required event specifications.
• Assist with pre-event and post-event site inspections and venue handover.
• Conduct routine venue inspections and ensure event areas are properly maintained and ready for use.
• Prepare and maintain documentation relating to venue facilities and inspection protocols.
• Support the accurate logging and follow-up of maintenance issues.
• Prepare status reports on venue conditions and operational readiness.
• Assist in consolidating client feedback relating to venue operations.
• Support the implementation of venue improvements in conjunction with the Technical Services Department.
• Assist with updating venue Standard Operating Procedure (SOP) handbooks and related administrative records.
• Conduct safety and security briefings for clients and vendors where required.
• Coordinate with the Security Department on the implementation of event-related security measures.
• Support the execution of crowd control and evacuation plans in collaboration with event organisers.
• Monitor event operations to ensure compliance with Workplace Safety and Health policies and regulations.
• Prepare incident reports for any event-related incidents or irregularities.
• Assist in supervising vendors to ensure proper setup and teardown of event-related structures and equipment.
• Coordinate with internal stakeholders and external vendors to ensure event logistics are properly arranged.
• Liaise with the Technical Services Department to ensure event technical requirements are met.
• Assist in managing casual staff engaged for events, including deployment and coordination.
• Maintain records of departmental spending and budget utilisation for periodic review.
• Assist in researching relevant workplace and event technology applications to improve productivity and operational efficiency.
• Provide feedback on the usage and effectiveness of workplace technology.

B. Front Office & Guest Relations

• Perform guest check-in and check-out procedures efficiently and professionally.
• Attend to guests’ enquiries, requests and feedback to ensure a high level of guest satisfaction.
• Handle room reservation requests from call-in and walk-in guests.
• Coordinate closely with Housekeeping to ensure accurate and timely room status information.
• Promote the hotel’s accommodation packages, loyalty programmes, F&B offerings and other services to guests.
• Perform cashiering functions, including handling guest accounts, billing and related transactions.
• Generate and verify Front Office reports to ensure accuracy.
• Handle incoming calls and respond to guests’ requests or direct calls to the appropriate departments for follow-up.
• Maintain a professional image by adhering to the hotel’s grooming and hygiene standards.
• Proactively identify opportunities to enhance the guest experience and provide appropriate service recovery when required.
• Gather and document guest feedback on Front Office services and share relevant feedback for continuous improvement.
• Provide suggestions and ideas to improve Front Office processes and enhance the overall guest experience.
• Comply with data protection, guest registration, security, credit and cash-handling procedures.
• Monitor lobby activities and promptly report any suspicious persons, items or activities to the relevant department.
• Assist in the execution of emergency response, service recovery and recovery procedures when required.