Operations Manager

Jumbo Group of Restaurants; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Jumbo Group of Restaurants is seeking a senior operations leader to oversee all aspects of the restaurant business for at least two brands in Singapore. The role drives profitability, staffing, budgeting, and forecasting, while ensuring compliance with safety standards and service quality across outlets.

You will manage day-to-day operations, guide area and restaurant managers, and implement process improvements to maximize guest satisfaction and business performance.

Responsibilities

• Oversee the daily operations of at least 2 brands
• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
• Drive operational efficiencies across outlets by providing leadership in support of the service culture and maximize customer satisfaction
• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation's SOPs, policies and service standards
• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated
• Any other jobs or duties assigned by the General Manager, Operations from time to time.

Job description

Job Description

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast

management.

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures


• Manage the brand’s budget and forecasts to meet or exceed management expectations


• Develop and recommend business marketing plan to increase sale


• Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands


• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes


• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons


• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction


• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards


• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions


• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated


• Any other jobs or duties assigned by the General Manager, Operations from time to time.