OPERATIONS MANAGER

G4S Secure Solutions (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

G4S Secure Solutions (Singapore) Pte Ltd is seeking an experienced Operations Manager to oversee the end-to-end execution of our outcome-based security contract. You will manage workforce operations, maintain stakeholder relationships, and ensure delivery of compliant security personnel and system technology across client sites.

Responsibilities include leading operations executives, coordinating staffing with HR, maintaining training and compliance records, and ensuring timely invoicing and

Qualifications

• Diploma in Security or equivalent disciplined service qualification/experience.
• At least 5 years hands-on operational management experience in security or related fields.
• Ability to lead a large team (50+ staff) across multiple sites.
• Strong English communication, both verbal and written.
• Own transportation is preferred.
• Familiarity with PSR/PLRD/MOM regulatory requirements is desirable.

Responsibilities

• Serve as single point of contact for Contract, Managing Agent, and site Ops Managers.
• Oversee staffing with HR, ensure client invoicing is accurate and timely.
• Maintain contract compliance, training records, inventories, and audits.
• Direct staff to adhere to procedures and company policies.
• Coordinate security and HSE risk surveys and site visits.

Skills

Stakeholder liaison

Leadership

Staff scheduling

Compliance

Reporting

Site inspections

Training

Security operations

English communication

Education

Diploma in Security

Tools

S360

Skywalker

Job description

Job Summary

This position oversees the full execution of the outcome-based contract, managing all G4S workforce operations, maintaining key stakeholder relationships, and ensuring the delivery of high-quality, compliant security personnel and system technology to all sites.

Key Objectives & Responsibilities

• Stakeholder Liaison & Leadership: Serve as the dedicated single point of contact for the Contract, Managing Agent, and site Operations Managers to execute orders and lead Operations Executives.

• Operational & Administrative Oversight: Perform site inspections, manage staffing with HR, ensure technology and equipment are maintained, and verify accurate monthly client invoicing.

• Compliance & Reporting: Maintain complete contract and legal compliance, oversee staff training, track inventories, and fulfill all regular reporting and audit requirements.

Main Accountabilities

• Ensures all services strictly comply with relevant laws (PLRD, MOM), client agreements, and G4S group policies and systems (S360, ISO, Skywalker).

• Acts in accordance with the G4S values at all times. Demonstrates this as a role model for all other staff.

• Recommends new sales leads to Sales Director, National Ops Director and Managing Director in writing.

• Directly supervises and guides staff to ensure consistent adherence to procedures and best practices.

• Encourages and nominates, in writing, staff for formal awards / recognition for their good work done in a very timely manner.

• Liaises daily with the Ops Director, immediately reporting and documenting all key security and HSE incidents in S360 for escalation.

• Manages staff scheduling and tracking via Skywalker/Control Room to guarantee full shift coverage across all client sites.

• Coordinates with the Control Room to enforce Skywalker rules and update time, attendance, schedules, and contract changes promptly.

• Submits accurate time and attendance records promptly to ensure timely client invoicing for all regular and temporary tasks.

• Responsible for maintaining strict and fair discipline with all staff under care.

• Prevent and eradicate over-manning, long hours of work exceeding PLRD rules, free of charge service and poor manpower scheduling.

• Keeps overtime to an absolute minimum unless correctly authorised.

• Ensures all site staff are properly trained and maintains accurate training records in their personal files.

• Vets all staff according to legal, company, and client requirements prior to site deployment.

• Keeps the G4S SG internal client portal and folders within up to date at all times relevant to sites under care.

• Assists and pursues overdue collections from clients to reduce debt and improve OCF (Operating Cash Flow).

• Conducts regular scheduled, unscheduled, and day/night site inspections, using S360 to record visits and surveys.

• Prepares, updates, and agrees standardized Assignment Instructions with clients, ensuring staff are briefed and documents are on site before deployment.

• Conducts documented security and HSE risk surveys, prior to contract start and as needed, recommending site improvements to clients.

• Provides necessary training to all site and office staff, documenting completion in their personal files.

• Maintains accurate, up-to-date administrative records and client details, including logging site tasks and KPIs on the G4S SG Portal.

• Ensures all guarding and office staff maintain a professional appearance to uphold company and client standards.

• Develops proactive contingency and emergency staffing plans for client sites, office operations, and general MSS services.

• Inventories, audits, and maintains all company and client equipment, promptly investigating losses or damages and arranging repairs so sites remain fully equipped.

• Investigates major incidents and staff misconduct allegations thoroughly, attends scenes as needed, and immediately reports documented findings to the Operations Director or Managing Director

• Manages end-to-end contract mobilizations, enhancements, and demobilizations, overseeing planning, recruitment, logistics, authority liaison, and onboarding per company procedures.

• Promptly investigates and documents all customer loss/damage claims, reporting them immediately to the Operations and Finance Directors while protecting the company without admitting liability.

• Executes regular security & HSE audits, site surveys, and staff penetration tests, sharing documented findings with clients, the Operations Director, and the Compliance Manager.

• Immediately alerts the Operations Director of potential client terminations to execute recovery plans, and manages offboarding, including equipment retrieval and termination forms, if cancellation occurs.

• Plans, briefs, and supervises temporary services and event work to ensure smooth execution and uphold company standards.

• Develops and maintains good relationships with Police, local and relevant Government offices and Communities.

• Carries out contract self-assessment audits on contracts under care to ensure contractual and legal compliance.

• Provides written recommendations to optimize site security and encourages staff to submit efficiency improvements for both company and client benefit.

• Investigates client complaints, implements Corrective Action Plans (CAP), updates clients regularly, and applies staff discipline when appropriate.

• Maintains strict and appropriate confidentiality regarding security at client sites.

• Immediately reports staff misconduct, illegal acts, or policy breaches to line managers and via the 'Speak Out' hotline.

• Keeps self fully informed about Group / Regional activities via The Hub.

• Carry out any other instruction / policy / procedure approved / sanctioned by Management / Company / Group as may be issued either verbally or in writing.

Job Requirements

• A Diploma in Security or equivalent disciplined service qualification / experience

• At least 5 years hands-on experience in an operational management role either civilian or disciplined services or commercial security experience

• Demonstrated ability to work un-supervised and manage a team of at least 50 + staff / guards at multiple customer locations.

• Be able to efficiently manage and control assets of the company.

• Ability to communicate effectively in English, both verbal and written.

• Computer literate

• Knowledge of financial, commercial and legal related matters an advantage

• Be a customer service people oriented person

• Undergoes and keeps abreast of PLRD / PWM training course requirements. Aim being to have completed / passed all courses up to and including CSO irrespective of possessing a waiver due to previous career employment.

• Must have own transportation vehicle.