Operations Manager

R&C MANPOWER SOLUTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

R&C MANPOWER SOLUTION PTE. LTD. is looking for an Operations Leader to guide the everyday functions of the kitchen and service teams in a compliant, high-standard environment. You will oversee production, delivery, and staffing to ensure consistent quality and service.

Responsibilities include enforcing SOPs, supporting process improvements, and driving cross-functional initiatives while maintaining safety and efficiency across all operations.

Responsibilities

• Lead the operations team following SOPs to achieve operational efficiency.
• Guide the Operations Executive and Admins to execute daily tasks effectively.
• Ensure compliance with SFA, MUIS, and MOM by attending inspections and following up.
• Oversee food preparation, production, and timely delivery to meet quality standards.
• Drive food quality assurance initiatives and continuous improvement programs.
• Conduct hygiene, service, and product quality checks to maintain high standards.
• Maintain kitchen infrastructure and equipment for safety and functionality.
• Coach, mentor, and develop staff for optimal performance.
• Evaluate staff performance and initiate confirmations, promotions, or training.
• Handle disciplinary actions and resolve grievances to maintain a positive environment.
• Communicate company policies clearly to ensure compliance and alignment.
• Participate in cross-functional projects, including process automation.
• Manage ordering of supplies to maintain inventory levels for uninterrupted operations.
• Perform administrative duties related to operations management.
• Schedule operations to optimize resource allocation and workflow efficiency.
• Submit monthly performance and operations reports to senior management.

Job description

Roles & Responsibilities

Job Summary

Guide and lead the operations team to ensure efficient daily functions, compliance with regulatory requirements, and high standards in food preparation, quality, and service. Manage staff performance and contribute to process improvements and cross-functional projects.

Responsibilities

• Lead the operations team following company SOPs and workflows to achieve operational efficiency
• Guide the Operations Executive and Admins to execute daily operational tasks effectively
• Ensure compliance with SFA, MUIS, and MOM regulatory requirements by attending inspections and managing follow-up actions
• Oversee food preparation, production, and timely delivery to meet quality and service standards
• Drive food quality assurance initiatives and continuous improvement programs to enhance product standards
• Conduct regular hygiene, service, and product quality checks to maintain high operational standards
• Maintain kitchen infrastructure and equipment to ensure safety and functionality
• Manage staff integration by coaching, mentoring, and developing team members for optimal performance
• Evaluate staff performance and recommend confirmations, promotions, or training based on assessments
• Handle disciplinary actions, grievances, and conflict resolution to maintain a positive work environment
• Communicate company policies and procedures clearly to the operations team to ensure compliance and alignment
• Participate in cross-functional projects, including process automation, to improve operational workflows
• Manage ordering of supplies to maintain adequate inventory levels for uninterrupted operations
• Perform administrative duties related to operations management
• Schedule operations to optimize resource allocation and workflow efficiency
• Submit monthly performance and operations reports to senior management for review and decision-making