FOOD SERVICES OPERATIONS MANAGER

CHEONG LOK FW F&B HOLDINGS PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

CHEONG LOK FW F&B HOLDINGS PTE. LTD. seeks a Restaurant Operations Manager in Singapore to oversee daily food-service operations, lead front-of-house and back-of-house teams, and ensure smooth workflow and high service standards.

You will plan manpower, create duty rosters, manage purchasing and inventory, monitor costs, enforce food safety and hygiene, train staff, and drive customer satisfaction through proactive supervision and reporting to management.

Job description

• Manage and oversee daily food-service operations to ensure smooth workflow and operational efficiency
• Lead front-of-house customer service and back-of-house kitchen teams to deliver consistent quality and service
• Supervise, guide, and coordinate kitchen, service, and operational staff to meet performance standards
• Plan manpower requirements, create duty rosters, and deploy staff according to operational demands
• Monitor food preparation processes, kitchen workflow, portion control, and presentation to maintain quality standards
• Provide hands-on support to kitchen operations during peak periods to ensure timely service
• Develop and refine menu offerings, recipes, and food preparation procedures to enhance customer satisfaction
• Maintain consistent food quality and service standards aligned with company expectations
• Monitor customer satisfaction levels and professionally address feedback and complaints to improve experience
• Implement initiatives that enhance overall customer experience and operational effectiveness
• Manage purchasing processes, control inventory levels, and coordinate with suppliers to ensure stock availability
• Monitor and control food costs, labor costs, wastage, and other operating expenses to meet budget targets
• Enforce proper handling, storage, and management of food ingredients and supplies to ensure safety and quality
• Maintain high standards of food safety, hygiene, sanitation, and workplace safety in compliance with regulations
• Ensure compliance with food-service regulations, licensing requirements, and internal operating procedures
• Train and develop employees in kitchen operations, customer service, food safety, and operational procedures
• Monitor employee performance and uphold operational standards through regular supervision
• Track daily sales and operational performance, preparing reports for management review
• Coordinate maintenance of kitchen equipment and operational facilities to minimize downtime
• Support management in budgeting, operational planning, and continuous business improvement initiatives
• Perform other food-service management duties as required to ensure efficient establishment operation