Operations Manager

THE MARITIME & OCCUPATIONAL MEDICINE CLINIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

The Maritime & Occupational Medicine Clinic Pte. Ltd. is seeking an experienced Operations Manager to lead the day-to-day operational delivery of our maritime medical services in Singapore.

You will be the backbone connecting shipping agents, transporters, hospitals, and medical professionals to move cases from first contact to resolution. Key responsibilities include overseeing seafarer medical service operations, coordinating resources, and ensuring efficient service delivery, with a focus on

Qualifications

• Diploma or Bachelor's degree in Business Administration, Healthcare Management, Maritime Studies, or related field (or equivalent).
• 5+ years experience in operations, case management, logistics, or client servicing; maritime/healthcare/insurance experience preferred.
• Experience supervising or leading a small team.
• Strong communication and stakeholder management skills; liaising with shipping agents, ship owners, hospitals and transport providers.
• Maritime regulatory familiarity is an advantage.
• Willingness to be contactable outside standard hours for urgent cases at sea.

Responsibilities

• Oversee operations of medical services for seafarers, coordinating with shipping agents, transporters, and medical professionals.
• Plan and coordinate operational activities and resources to ensure efficient service delivery.
• Provide professional, responsive client and patient service, ensuring seamless transfers between facilities.
• Attend to client and patient feedback, implementing improvements to service delivery.
• Develop processes and platforms for communication between facilities and documentation related to ship boarding.
• Oversee invoicing, receivables, and vendor relationships to ensure timely, cost-effective service delivery.
• Lead and coach a team, allocating workload and handling escalation of complex cases.
• Ensure compliance with regulatory requirements and internal standards in all documentation.

Skills

Communication skills

Stakeholder management

Team leadership

Organisational skills

Availability after hours

Education

Bachelor's or Diploma in relevant field

Job description

The Role

We are looking for an experienced Operations Manager to lead the day-to-day operational delivery of our maritime medical services. You will be the operational backbone connecting shipping agents, transporters, hospitals, and medical professionals - ensuring cases move smoothly from first contact to resolution.

Key Responsibilities

Operations & Service Delivery

• Oversee operations of medical services for seafarers, including close collaboration and liaison with shipping agents, transporters, and medical professionals.


• Plan and coordinate operational activities and resource utilisation to ensure efficient, effective management of medical services provided to clients and patients.

Client & Patient Experience

• Provide professional, responsive customer service and communication to clients and patients, ensuring seamless movement or transfer of patients between facilities.


• Attend to client and patient feedback, proactively identifying and implementing solutions to enhance service delivery.

Process & Documentation

• Develop effective processes and platforms for communication between facilities, covering the release of information, instructions, and feedback, to achieve optimal service outcomes for clients and patients.


• Oversee and perform all required documentation related to ship boarding, ensuring compliance with both regulatory requirements and internal company standards.

Finance & Vendor Management

• Manage invoices and receivables relating to operational activities, ensuring accuracy and timely follow-up.


• Establish and manage relationships with suppliers and vendors to ensure reliable, cost-effective service delivery.

Team Leadership

• Lead and manage a team allocating workload, setting priorities, and ensuring cases are handled efficiently and to a high standard.


• Coach and support team members, monitor performance, and build team capability through on-the-job guidance and feedback.


• Act as the point of escalation for the team on complex or time-sensitive cases.

What We're Looking For

• Diploma or Bachelor's degree in Business Administration, HealthcareManagement, Maritime Studies, or a related field (or equivalent relevant experience).


• 5+ years of experience in operations, case management, logistics, or client servicing - experience in maritime, healthcare, or medical assistance/insurance services strongly preferred.


• Prior experience supervising or leading a small team.


• Strong communication and stakeholder management skills, comfortable liaising with shipping agents, ship owners, hospitals, and transport providers.


• Excellent organisational skills with the ability to manage multiple cases and priorities simultaneously.


• Sound judgement and composure when handling urgent or sensitive patient situations.


• Comfortable tracking invoices and receivables, and negotiating andmanaging supplier/vendor relationships.


• Familiarity with maritime regulatory requirements is an advantage.


• Willingness to be contactable outside standard hours for urgent cases,given the nature of medical emergencies at sea.