Operations Leader: Drive Team Performance & Productivity

HERALDIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

HERALDIC PTE. LTD. is seeking an experienced Operations Manager to oversee daily business operations, coordinate staff, and ensure efficient workflow. The role focuses on maintaining productivity, safety, and high service standards across teams.

You will monitor performance, handle customer enquiries, support training, and maintain documentation for compliance. The ideal candidate will drive process improvements, lead by example, and collaborate with management to resolve operational issues.

Responsibilities

• Supervise and coordinate daily business operations to ensure smooth workflow and task completion
• Lead, guide, and monitor employees to achieve quality and timely task execution
• Assign duties and evaluate staff performance to maintain productivity and accountability
• Enforce company policies, procedures, and work standards consistently across teams
• Collaborate with management and departments to resolve operational matters and improve processes
• Monitor workflow and productivity metrics to identify and address inefficiencies
• Respond to customer or client enquiries and operational issues promptly and effectively
• Assist in staff training, onboarding, and ongoing performance monitoring to develop team capabilities
• Maintain accurate records, reports, and operational documentation for compliance and review
• Identify operational challenges and support implementation of practical solutions
• Ensure a safe, organized, and productive working environment adhering to safety standards
• Support management with additional administrative and operational duties as assigned

Job description

HERALDIC PTE. LTD. is seeking an experienced Operations Manager to oversee daily business operations, coordinate staff, and ensure efficient workflow. The role focuses on maintaining productivity, safety, and high service standards across teams.

You will monitor performance, handle customer enquiries, support training, and maintain documentation for compliance. The ideal candidate will drive process improvements, lead by example, and collaborate with management to resolve operational issues.