Operations Associate

qlub; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Strong entrepreneurial spirit

Opportunity for growth within a start-up

Dynamic work environment

Job summary

A fast-scaling fintech startup in Singapore is looking for an Operations Associate to optimize operational processes and support merchant onboarding. The ideal candidate has a degree and up to 1 year's experience in operations, preferably in customer-facing roles. You will work closely with cross-functional teams to enhance merchant experiences and help restaurants thrive. This role offers a chance to be part of a rapidly growing organization, with opportunities to make a significant impact on its success.

Qualifications

• 0–1 year's experience in operations, preferably in customer-facing roles.
• Willingness to engage in operational activities and collaborate.
• Commitment to achieving exceptional customer satisfaction.
• Strong commitment to customer satisfaction and stakeholder alignment

Responsibilities

• Support operational onboarding for new F&B merchants.
• Coordinate training sessions for merchants.
• Build and maintain strong relationships with merchants.
• Collaborate with operations and product teams to provide feedback and support improvements
• Monitor platform integrations and report on merchant usage
• Support ad hoc tasks, such as preparing reports and industry analysis
• Provide administrative support to Merchant Success & Operations team

Skills

Excellent communication

Negotiation skills

Change management

Team collaboration

Education

Degree holders from any field

Job description

Why qlub?

qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Guests pay in seconds by scanning a QR code with no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Even splitting the bill becomes effortless. We help restaurants focus on what they do best, delivering great hospitality. By removing payment friction, we increase table turnover, improve operational efficiency, and boost profitability. Built-in analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We are a fast-scaling fintech startup backed by Mubadala, e& , Shorooq and Mastercard. With $72M total fundraised, we have expanded globally, doubled headcount over the past year, and this is just the beginning!

This is more than a job. It is an opportunity to help shape how qlub scales as we build high-performing, diverse teams around the world.

The Role

We're seeking a dynamic and experienced Operations Associate to lead and optimize qlub's operational processes across Singapore. You will be responsible for ensuring smooth merchant onboarding, driving operational efficiency, and building scalable systems that support our rapid growth. This role requires a strong balance of strategic oversight and hands-on execution. You'll play a pivotal role in shaping qlub's expansion, working closely with cross-functional teams and external partners to deliver seamless merchant experiences and empower restaurants to thrive.

What You'll Be Driving

• Support the operational onboarding process for new F&B merchants onto the qlub platform
• Assist in organizing and coordinating training sessions for merchants to ensure they can fully utilize qlub's services
• Help build and maintain strong relationships with our merchants, assisting them with their queries and optimizing their usage of our platform
• Work closely with the operations and product teams to provide feedback and support improvements to our services
• Assist with monitoring platform integrations and reporting on merchant usage
• Conduct research and support the team with ad hoc tasks, such as preparing reports and analysing industry trends
• Provide administrative support to the Merchant Success & Operations team as needed

What You Bring

• Degree holders from any field
• 0–1 year's experience in operations, preferably in customer-facing roles; experience in start-ups. Fresh graduates are welcome to apply.
• Demonstrated willingness to engage directly in operational activities and collaborate with team members to resolve challenges.
• Strong commitment to achieving exceptional customer satisfaction, supported by excellent communication, negotiation, and change-management abilities to align internal and external stakeholders.

What we offer

• Strong entrepreneurial spirit – you want to build something big and have a measurable impact on your efforts;
• You are self-motivated and have a result-oriented mindset, you hustle to get things done, and proactively find ways to reach and overachieve your targets.
• Be part of an exciting, fast-paced environment, where you can grow the business from an early‑stage start-up into a global organization
• Drive growth and tailoring of fast-evolving new products and features
• Work with highly motivated people who are enthusiastic about improving the customer experience in table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, Apply now.