Operations, HR & Finance Manager

5G-Starlink Pte.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

PolicyPal Tech Pte. Ltd. is seeking an Operations, HR & Finance Manager to lead cross-functional functions in Singapore’s fast-paced insurtech space.

You will oversee day-to-day operations, finance processes, and human resources, ensuring smooth governance and strong customer experience. You will collaborate with partners and internal teams, manage reporting to executives, and implement People strategies while maintaining regulatory compliance.

Qualifications

• Strong communication skills across teams and with partners.
• Proven ability to manage HR processes and drive People initiatives.
• Excellent problem-solving mindset with attention to detail.
• Experience coordinating operations, finance, and compliance in a fast-moving environment.
• Ability to handle customer service and stakeholder management effectively.

Responsibilities

• Oversee Day-to-day Operations processes (policy purchasing, reviewing, renewals, endorsements, claims) and ensure all policies are accounted for.
• Be the customers voice and update product team about issues weekly with reporting.
• Work with insurance partners on Operations-related matters.
• Regularly report team performance to executives, focusing on insights and initiatives to improve performance.
• Collaborate with team leads to handle client escalations and partner issues.
• Provide Compliance Support to the Head of Compliance.

Skills

Communication

People management

Problem solving

Attention to detail

Fast-paced work

Job description

About the job Operations, HR & Finance Manager

PolicyPal Tech Pte. Ltd. is one of the leading InsurTech companies in Singapore that believes in bringing tech and insurance together for families and communities to manage their insurance needs. PolicyPal Tech Pte. Ltd. (wholly owned by PolicyPal Pte. Ltd.) is a policy management platform that helps users easily keep track of all their insurance policies on an app. Since 2016, it has helped over 100,000 users manage their policies.

Under PolicyPal Group, Baoxianbaobao Pte. Ltd. (also branded as PolicyPalFA,) is wholly owned by PolicyPal Pte. Ltd., is an insurance broker and exempt financial adviser licensed and regulated by the Monetary Authority of Singapore.

You will be:

Come join a team dedicated to providing the best customer experience of the PolicyPal brand, attracting consumers to learn about personal finance. Here at PolicyPal, we strive to provide opportunities for our team to learn, grow and thrive. You will be working alongside the brightest minds in a fast-paced insurtech industry.

Responsibilities:

Your mission in Operations:

• Oversee Day-to-day Operations Processes (General Insurance Policies Purchasing & Reviewing, Renewals, Endorsements, & Claims Management) & ensure all policies are accounted for
• Be the customers voice and update the product team about issues every week with your reporting.
• Work with various insurance partners on Operations-related matter
• Regularly report out on team performance to company executives, focusing on insights and initiatives to improve performance.
• Work with team leads to handle client escalations and partners issues.
• Provide Compliance Support to the Head of Compliance

Your mission in Finance:

• Track and reconcile bank statements.
• Assist in preparation & reviewing of Management Accounts on a monthly basis.
• Create cost analysis reports (fixed and variable costs).
• Process invoices and follow up with clients, suppliers and partners as needed.
• Participate in quarterly and annual audits.
• Liaise with the companys corporate secretary for all governance related matters.

Your mission in HR:

• Provide administrative support around the general office.
• Develop and implement People strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Oversee and manage a performance appraisal system that drives high performance.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through People metrics.
• Ensure legal compliance throughout human resource management.
• Manage Interns - from hiring to work allocation.

Requirements:

• 2-5 years of experience in Human Resources, Operations & Customer Service is preferred.
• Knowledge of basic accounting, audit and its principles is ideal
• Prior experience in the insurance/finance industry will be highly advantageous
• A great communicator and presenter with exceptional attention to detail.
• Ability to thrive in a fast-paced, dynamic start-up environment.
• A passion for making onerous processes simple and quick.
• Process-oriented thinking with strong problem-solving skills and a creative mind that loves to solve challenges.