Operations Executive (Policy Development)

OOm Pte Ltd; Singapore; On-site; SGD 38,400 - 62,400; Full time

Job summary

OOm Institute in Singapore is seeking a structured and detail-oriented Operations Executive to join our Central Operations team. The role supports learner funding, enrolment, documentation, and compliance, and will own the Policy and Process Governance portfolio.

You will document processes, standardise procedures, coordinate policy training, and ensure employees follow approved policies while collaborating with management and departments to drive operational excellence.

Qualifications

• Higher NITEC, Diploma, or Degree in a relevant field.
• Strong organisational, planning, and documentation skills.
• Ability to structure information into clear procedures.
• Meticulous with checklists, trackers, and spreadsheets.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Experience with WSQ courses, learner funding, audit prep, or compliance is a plus.

Responsibilities

• Support learner enrolment, attendance, assessments, withdrawals, and funding administration.
• Verify learner details, eligibility, funding documents, and submission records.
• Maintain complete audit trails for learner and course records.
• Follow up on incomplete documentation and resolve operational discrepancies.
• Maintain Central Operations trackers, reports, and records.
• Coordinate with learners, companies, trainers, and internal teams.
• Develop and maintain policies, SOPs, and operational guidelines.
• Coordinate policy review, approval, communication and implementation.

Skills

Organisational skills

Documentation skills

Checklists & trackers

Interdepartmental coordination

Clear communication

Independent worker

Office & productivity tools

Operations & SOP experience

Education

Higher NITEC, Diploma, or Degree in Business Administration/Operations/Quality Assurance/Compliance/Education

Tools

Google Drive

Google Docs

Google Sheets

Microsoft Word

Microsoft Excel

Job description

About OOm Institute

We don't just teach skills. We change trajectories.

OOm Institute is a WSQ-accredited training provider built on a simple but powerful belief: that every learner, given the right knowledge and the right environment, is capable of becoming their best. Backed by over 20 years of hands-on digital expertise from OOm, one of Singapore's leading performance marketing agencies, we bring real-world experience into every classroom, not just theory.

Our courses span digital marketing, generative AI, and critical workplace skills, and we work with everyone from fresh career starters to senior leaders at companies like Singtel, SMRT, and Singapore Pools. But regardless of who walks through our doors, our commitment is the same: to give every learner the tools, the thinking, and the confidence to solve problems on their own and not just hand them answers.

That philosophy shapes everything about how we operate. We measure ourselves by our learners' outcomes, not our class sizes. We make the difficult call to do less, better, every time. And we play to win, for every person who chooses to learn with us.

If you're someone who finds genuine satisfaction in watching people grow, who brings grit and resilience to the work even when it's hard, and who believes that building capability in others is one of the most meaningful things you can do, you'll feel at home here.

About the Role

We are seeking a structured and detail-oriented Operations Executive to join our Central Operations team.

The role will support learner funding, enrolment, documentation, and compliance processes. The successful candidate will also take ownership of the Policy and Process Governance portfolio, including the development and maintenance of the company's Operational Policy Manual.

This role will work closely with management and different departments to document processes, standardise procedures, coordinate policy training, and ensure employees are aware of and follow approved policies.

Key Responsibilities

Central Operations

• Support learner enrolment, attendance, assessments, withdrawals, and funding-related administration.
• Verify learner details, eligibility, funding documents, and submission records.
• Maintain complete and accurate audit trails for learner and course records.
• Follow up on incomplete documentation and resolve operational discrepancies.
• Maintain Central Operations trackers, reports, and supporting records.
• Support reviews, audits, and other compliance checks.
• Coordinate with learners, companies, trainers, and internal teams when required.

Policy and Process Development

• Support the development and maintenance of company policies, SOPs, and operational guidelines.
• Work with different departments to understand and document existing processes.
• Coordinate the review, approval, communication, and implementation of policies and procedures.
• Maintain proper document control, version history, and review records.
• Support employee briefings, training, and acknowledgement of relevant policies.
• Support operational improvement and quality-related projects.

What We’re Looking For

• Higher NITEC, Diploma, or Degree in Business Administration, Operations, Quality Assurance, Compliance, Education, or a related field.
• Strong organisational, planning, and documentation skills.
• Able to structure information and turn operational practices into clear procedures.
• Meticulous and comfortable working with checklists, trackers, and spreadsheets.
• Confident following up with different departments and tracking tasks to completion.
• Able to communicate and uphold approved procedures firmly and tactfully.
• Good written and verbal communication skills.
• Able to work independently and manage multiple priorities.
• Proficient in Google Drive, Google Docs, Google Sheets, Microsoft Word, and Microsoft Excel.
• Experience in operations, SOP development, process improvement, WSQ courses, learner funding, audit preparation, or compliance will be an advantage.

Why Join Us?

Clear Career Advancement to Senior & Leadership Roles

Comprehensive Product & Industry Training Provided

Collaborative & Growth-Focused Culture

If you are ambitious, resilient, and ready to embark on your AI and digital skills journey in the dynamic and ever-changing world of tech, this is the opportunity for you.