Operations/Implementation Specialist

Central Provident Fund Board; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Central Provident Fund Board is seeking an Operations/Implementation Specialist to drive operational efficiency and optimize processes across the organisation. You will work with cross-functional teams to design streamlined workflows and implement automated solutions, contributing to better decision-making and cost savings.

You will lead and mentor a team of operations professionals, fostering a collaborative environment and guiding performance to achieve project outcomes.

Qualifications

• Demonstrated leadership through academics, extracurriculars, or work roles.
• Willingness to learn, adapt to change, and thrive in a dynamic environment.
• Ability to generate creative, proactive solutions and drive positive change.
• Contribute to a collaborative, trust-based team culture.

Responsibilities

• Analyze existing operational processes to identify bottlenecks and inefficiencies.
• Collaborate with cross-functional teams to design and implement streamlined processes.
• Identify opportunities for automation and technology integration across operations.
• Lead and mentor a team of operations staff to deliver projects and outcomes.

Skills

Leadership

Process review

Automation

Team management

Product management

Job description

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head‑on. Your agility, readiness to challenge conventions, embrace of data‑driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let’s redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As an Operations/Implementation Specialist, you will play a pivotal role in driving operational efficiency, optimising processes, and enhancing the overall performance of our organisation. Your expertise in process review, automation, team management, operations‑technology integration, and product management will be critical to the successful execution of our strategic initiatives.

• Process Review and Optimisation:
  • Analyse existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement.
  • Collaborate with cross‑functional teams to design and implement streamlined processes that enhance productivity and reduce operational costs.
  • Continuously monitor and measure the effectiveness of implemented process improvements, making necessary adjustments as needed.
• Automation and Technology Integration:
  • Identify opportunities for automation and technology integration across various operational functions.
  • Work closely with the IT and technology teams to develop and implement automated solutions that enhance efficiency and accuracy.
  • Champion the adoption of new tools and technologies to streamline operations and improve decision‑making.
• Team Management and Leadership:
  • Lead and manage a team of operations professionals, providing mentorship, guidance, and performance feedback.
  • Foster a collaborative and positive team environment that encourages innovation and continuous learning.
  • Delegate tasks and responsibilities effectively to ensure optimal team performance and project outcomes.
• Product Management:
  • Collaborate with the product development team to understand product features, functionalities, and user requirements.
  • Contribute insights from an operations perspective to influence product design and development, ensuring seamless implementation and user satisfaction.
  • Assist in defining product roadmaps, release schedules, and feature prioritisation based on operational considerations.

What we are looking for

• Demonstrate leadership abilities either through academic, extracurricular, or work experiences.
• Demonstrate willingness to learn, embrace change, adapt, and thrive in a dynamic environment.
• Ability to generate creative solutions proactively, think beyond conventional boundaries, and actively drive positive change.
• Ability to contribute to a positive work culture, foster collaboration and build trust among team members.

We welcome fresh graduates in any discipline and candidates without working experience to apply. Please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on 2‑year full‑time contract directly under the payroll of CPF Board with potential for emplacement into a permanent position.