Operations Executive (Overland Products & Operations)

WTS Travel & Tours Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

WTS Travel & Tours Pte Ltd in Singapore invites applications for an Operations Executive to oversee daily Overland team operations and ensure services align with company standards, elevating customer experience.

You will handle travel arrangements, liaise with suppliers, monitor regulatory compliance, address service issues, analyze market trends, develop policies, and perform ad-hoc duties to support business growth.

Responsibilities

• Travel Arrangements Management: Efficiently book and manage travel arrangements for the sales team, including transportation, accommodations, car rentals, and other related services.
• Supplier Liaison: Establish and nurture strong relationships with travel suppliers and vendors, negotiating favourable terms to secure the best deals and ensure optimal service delivery.
• Regulatory Compliance: Ensure adherence to all relevant travel regulations and laws, including health and safety requirements. Stay updated on regulatory changes and adjust operations accordingly.
• Customer Service Excellence: Provide exceptional customer service to all stakeholders by promptly addressing their needs and concerns while delivering effective solutions to any arising issues.
• Issue Management: Proactively handle travel-related complaints and issues, identifying root causes and implementing satisfactory resolutions.
• Market Analysis: Monitor and analyse travel trends and market conditions to identify growth opportunities and areas for improvement. Remain informed about industry developments, competitor activities, and market changes.
• Policy Development: Create and implement travel policies and procedures that enhance operational efficiency, ensuring all team members are informed and compliant.
• Ad-hoc Duties: Undertake any other duties as assigned by the company

Job description

Job Overview:

As an Operations Executive, you will be instrumental in handling the daily operations of our Overland team. Your primary responsibility will be to ensure the seamless execution of all travel-related services in alignment with company standards, thereby enhancing the overall customer experience.

Key Responsibilities:

Travel Arrangements Management:

Efficiently book and manage travel arrangements for the sales team, including transportation, accommodations, car rentals, and other related services. A comprehensive understanding of various travel products is essential to effectively match offerings with booking requirements.

Supplier Liaison:

Establish and nurture strong relationships with travel suppliers and vendors, negotiating favourable terms to secure the best deals and ensure optimal service delivery.

Regulatory Compliance:

Ensure adherence to all relevant travel regulations and laws, including health and safety requirements. Stay updated on regulatory changes and adjust operations accordingly.

Customer Service Excellence:

Provide exceptional customer service to all stakeholders by promptly addressing their needs and concerns while delivering effective solutions to any arising issues.

Issue Management:

Proactively handle travel-related complaints and issues, identifying root causes and implementing satisfactory resolutions.

Market Analysis:

Monitor and analyse travel trends and market conditions to identify growth opportunities and areas for improvement. Remain informed about industry developments, competitor activities, and market changes.

Policy Development:

Create and implement travel policies and procedures that enhance operational efficiency, ensuring all team members are informed and compliant.

Ad-hoc Duties:

Undertake any other duties as assigned by the company