Operations Executive (IT Industry)

IT&M (SG) PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

IT&M (SG) PTE. LTD. seeks an Operations Support Specialist to drive efficiency by standardizing processes and maintaining SOPs across teams. You will collaborate with stakeholders to uphold service standards and lead quality assurance initiatives.

The role involves managing data and documentation, supporting procurement and vendor relations, and exploring automation opportunities to streamline daily operations. On-the-job training will be provided to develop the necessary skills.

Qualifications

• Diploma or higher; relevant quality/ops experience preferred.
• Experience in developing and implementing SOPs and quality frameworks.
• Strong verbal and written communication; analytical and organisational skills.
• Proactive, meticulous, and willing to learn new skills.
• On-the-job training will be provided.

Responsibilities

• Provide operational and administrative support to enhance efficiency.
• Identify improvement opportunities and make actionable recommendations.
• Custodian of SOPs and quality standards.
• Assist with designing frameworks to raise efficiency and service quality.
• Engage stakeholders to define and implement service standards.
• Collaborate with cross-functional teams to meet operational targets.
• Track incidents and address recurring issues; drive QA initiatives.
• Assist with procurement and manage vendor relations.
• Perform data management and documentation to ensure record accuracy.
• Prepare reports and other documentation.
• Identify opportunities for automation of day-to-day processes; design and implement solutions.
• Support ad-hoc duties and projects as assigned.

Skills

SOP development

Quality management

IT background

Communication

Analytical skills

Record keeping

Documentation

Problem solving

Proactive attitude

Learning agility

Education

Diploma

Tools

MS Office

Job description

Responsibilities:

• Provide operational and administrative support to enhance operational efficiency
• Identify opportunities for continual improvements and make recommendations accordingly
• Custodian of standard operating procedures (SOPs)
• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards
• Engage with stakeholders to define and implement service standards
• Collaborate with cross-functional teams for meeting operational requirements and targets
• Track and analyse incidents to identify and address recurring issues
• Drive quality assurance initiatives
• Assist with procurement and manage vendor relations
• Perform research and analysis to support business decisions makingPerform data management and documentation duties to ensure accuracy of records
• Prepare reports and other documentation
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Requirements:

• Candidates must possess at least a diploma
• Experience in developing and implementing SOPs and quality management frameworks
• Some background in IT will be an added advantage
• Excellent verbal and written communication skills
• Excellent analytical, problem-solving and organisational skills
• Meticulous, with excellent record keeping and documentation skills
• Proactive and positive working attitude
• Willingness and capacity to learn new skills and technology
• On-job-training will be provided