Operations Executive (Inpatient) #HZO

Recruit Express Pte Ltd; Singapore; On-site; SGD 4,000 - 6,800; Full time

Job summary

Recruit Express Pte Ltd is seeking a capable operations professional to manage daily inpatient ward activities in Singapore. You will work with the Ward Nurse Manager and other stakeholders to solve system and process issues, ensuring smooth reception, administration, and care delivery.

The role emphasizes process review, resource optimization, and project involvement across infection control, facility improvements, and annual planning.

Qualifications

• Minimum degree in healthcare or related field.
• Project management skills are an added advantage.
• Experience in patient care operations is a plus.

Responsibilities

• Oversee daily inpatient ward operations and coordinate with Ward Nurse Manager.
• Review processes to improve patient experience and resource use.
• Monitor patient satisfaction and suggest improvements.
• Collaborate with Nursing and support services on ward projects.
• Assist in annual planning, budgets, and training planning.
• Participate in quality improvement and IT projects to improve care.
• Address customer complaints and ensure service recovery.
• Review and update ward policies and procedures.

Skills

Project management

Stakeholder collaboration

Process improvement

Education

Bachelor's degree in healthcare or related field

Job description

Location: Central/ West

Job Scope:

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure: adequate planning of project phases and bed closures to minimize disruption to inpatient operations,user requirements are adequately captured in project specifications, site works are carried out in compliance to hospital standards e.g. infection control, projects are completed on time and within budget.
• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

Job Requirements:

• Min. Degree in any relevant healthcare/ field
• No experience as training provided
• Project management skills and experience will be an added advantage