OPERATIONS EXECUTIVE / COORDINATOR / ASSISTANT (Healthcare)

FORTRESS INTELLIGENCE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Fortress Intelligence Pte. Ltd. in Singapore seeks an Operations Executive/Assistant to support day-to-day non-emergency medical transport operations.

You will schedule, dispatch and monitor transport, ensure regulatory compliance and oversee staff coordination to guarantee safe patient transport. The role requires strong organizational skills, effective communication and the ability to manage multiple tasks in a fast-paced healthcare setting.

Qualifications

• Must have EMT certification or nursing qualifications.
• Singaporeans & PRs only.

Responsibilities

• Schedule and dispatch non-emergency medical transport vehicles and drivers daily.
• Serve as first point of contact for hotline calls and inquiries.
• Respond to incidents on the ground and report to management.
• Coordinate with hospitals, clinics, nursing homes and internal departments for transport requests.
• Monitor fleet readiness, maintenance, cleanliness and regulatory compliance.
• Maintain records for drivers, vehicles and transport logs (trip sheets, checklists, patient info).
• Ensure infection control protocols and patient handling procedures are followed.
• Support recruitment, onboarding and rostering of drivers and attendants.
• Investigate incidents and delays and propose solutions to management.

Skills

EMT certification

Nursing qualifications

Education

Healthcare qualification (EMT or Nursing)

Job description

Location: Jurong (Joo Koon Rd)

Operations Executive /Assistant for Medical Transport Services is responsible for coordinating and assisting day-to-day operations of non-emergency medical transportation. This includes scheduling, dispatching, compliance, vehicle readiness, and personnel coordination to ensure safe, efficient, and timely transport of patients. The ideal candidate will have strong organizational and communication skills, with the ability to manage multiple priorities in a fast-paced healthcare-related environment.

Key Responsibilities:

• Responsible for the daily scheduling and dispatching of non-emergency medical transport vehicles, wheelchair accessible vehicles and drivers.
• Responsible for first point of contact with hotline calls and all enquiries. Ensure timely and safe transportation of patients to and from healthcare facilities.
• Responsible to respond to occurrence happening on the ground.
• Comfortable with deployment on the ground as supervisor or stand-in ground staff.
• Coordinate with hospitals, clinics, nursing homes, and internal departments for transport requests. Monitor fleet readiness, maintenance, cleanliness, and compliance with regulatory and safety standards.
• Maintain updated records for drivers, vehicles, and transport logs (eg. trip sheets, checklists, patient information).
• Ensure all staff adhere to infection control protocols and patient handling procedures.
• Support the recruitment, onboarding, and rostering of drivers and attendants.
• Investigate incidents, accidents, and delays, and report to management with proposed solutions.
• Ensure compliance with healthcare regulations, transport licensing, and company SOPs.
• Prepare and submit regular reports on transport activities, resource usage.
• Coordinate procurement of supplies (eg. PPE, stretchers, wheelchairs) and manage inventory.

Requirement:

• Singaporeans & PRs only
• Fresh graduates may be considered.
• Experience in healthcare industry will be advantageous.
• Knowledge on medical equipment will be advantageous.
• Must have EMT certification OR nursing qualifications. (enrolled or registered nurse with valid practicing certificate with SNB)

Working hours: 5.5 days work week

• Mon to Fri: 9am to 6pm
• Sat: 9am to 1pm

Interested candidates, please email your detailedresume in MS Wordeditable together with yourvaccination recordandeducational/ skillsets certificatesto [e-mail]

For enquiries, please WhatsApp to 63348311.